Policies and Procedures

Asset Management Policy

Sets out to ensure GMW has clearly defined and understood vision, framework and goals to direct our approach to Asset Management.

GMW Compliance and Enforcement Strategy

This Strategy extensively uses wording and material from documents issued by the Department of Energy, Environment and Climate Action and the Murray-Darling Basin Authority.

Customer Support Policy

This policy informs our decisions and actions in providing support, whilst meeting the obligations and standards of the Essential Service Commission and the GMW Customer Charter.

Dam Safety Management Policy

Sets out how GMW manages dam safety risk.

Debt Management, Stop Supply and Hardship Procedure

Sets out the rights and responsibilities of GMW and our customers in relation to the management of outstanding debt and suspending a customer’s water supply due to non-payment (Stop Supply).

Family Violence Policy - Customers

GMW's Family Violence policy is intended to increase awareness and continuously improve GMW’s processes and practices relating to family violence.

Flood Operations Policy

This policy defines GMW’s operational practice for routing floods through the large water storages under its control.

Health, Safety and Environment Policy Statement

Declares our intentions, objectives and goals for our Health, Safety and Environment Policy.

OHS Procedures

Fatal Risk and OHS procedures in place to protect the health, safety and welfare of employees and other people at work.

People Policy

GMW provides a fair and equal work place for all employees that is free from all forms of discrimination.

Piped Water Supply District Terms & Conditions

Applies to all serviced properties within GMW’s East Loddon, Normanville, Mitiamo and Tungamah water supply districts.

Procurement Policy

This Policy sets out to provide Goulburn-Murray Water (GMW) management and staff with a clear statement of their responsibilities and limitations in regard to procurement activities.

Seasonal Determinations Policy

Seasonal determinations are the means for sharing available water between individual entitlement holders each year.

This procedure encourages and facilitate speaking up about fraudulent activity, improper conduct or other wrongdoing. If you see something improper, have the confidence to speak up. GMW will provide support and confidentiality. Speaking up is consistent with GMW’s values of honesty, integrity, caring, accountability, courage.

Tariff Procedure

This document sets out the methodology for the calculation of all tariffs, charges and fees for district, zones and areas in which the Corporation provides its services and identifies the irrigation period for all irrigation districts.

Terms for Delivery of Water (Conditions Determination)

Applies to the delivery of water by GMW in the Goulburn-Murray, Nyah and Tresco Irrigation Districts.