Freedom of Information

You can request access to documents held by Goulburn-Murray Water by applying under the Freedom of Information Act 1982.

How to access documents under FOI

A request for access to documents must be in writing and include payment of a $29.60 application fee. Applicants may elect to use the Goulburn-Murray Water FOI Application Form.

All requests should be addressed to:

Freedom of Information Officer
Goulburn-Murray Water
PO Box 165

What to include in a request

You need to provide enough information for the documents you seek to be identified.

Requests should be specific and as clear as possible.

If you write your request too broadly access to the documents sought may be refused or you may be charged for documents which you do not intend to receive.

Fees and Charges

In addition to the application fee, additional charges may be payable for photocopying, search time and other forms of access. You will be notified if these charges are likely to exceed $50 and asked if you wish to proceed.

You can ask for the application fee to be waived if payment of the fee would cause you financial hardship.


In most cases, Goulburn-Murray Water is required to provide you with a response 30 days after receiving a valid request.

If your request is unclear you may be asked to resubmit it so that the documents you wish to access can be identified.

If a decision is made to deny access to part or all of a document sought, you will be provided with reasons and notified how a review of the decision may be sought.

Further Information

Contact the Freedom of Information Officer by telephone 5826 3500 or by email on 

Further FOI information can also be obtained by visiting