GMW Customer Committees

Goulburn-Murray Water (GMW) has appointed new committees to be the voice of our customers.

The Customer Committees align with GMW’s services, have a strategic focus and are collaborative.

The objectives of the Customer Committees are to assist GMW to:

  • Better understand the strategic issues facing customers and their communities
  • Articulate customers’ current and future service expectations
  • Improve key aspects of GMW’s relationships with customers, including communication and assistance with problem solving
  • Provide a solutions-based perspective on key business issues identified by the Customer Committees or referred to it by GMW
  • Distribute information between GMW and its customers, particularly through local organisations and informal networks
  • Contribute a solutions-based perspective to the preparation of Service Plans, including those associated with Price Submissions and other projects
  • Provide a customer perspective on issues raised by other agencies who have approached GMW (eg. the Department of Energy, Environment and Climate Action)

The committees will focus on a range of initiatives, including:

  • scenario planning for GMW’s drought and climate action responses
  • asset management profiling
  • advising on GMW’s price submission for 2028-2032
  • considering research into the future of water availability, and
  • improvements to GMW’s services and customer experience.

In 2025, GMW appointed six new committees. A seventh committee, the Loch Garry Customer Committee, will be established after the Loch Garry Future Service Strategy is complete.

Click the buttons below to find out more about each committee.

GMID Customer Committees (East, West and Central)

There are three Customer Committees to cover the Goulburn Murray Irrigation District (GMID), aligned to our East, West and Central irrigation areas.

Diversions Customer Committee

GMW’s Diversions Customer Committee represents our diversions and groundwater customers.

Pumped Districts Customer Committee

GMW’s Pumped Districts Customer Committee represents our pumped irrigation district customers in Nyah, Tresco and Woorinen.

Water Districts Customer Committee

GMW’s Water Districts Customer Committee represents our water district customers.

Terms of Reference

The Customer Committees are governed by terms of reference, which set out the scope, purpose and structure of each committee.