You can still access the previous version of WaterLINE using the link below.
This version will remain available until 15 May 2026, the end of the irrigation season.
Waterline legacy
New version of WaterLINE released
GMW’s water ordering system WaterLINE has been updated to help you better monitor and manage your water use.
From mid November, the 2025 version release of WaterLINE will be available making the ordering of water and managing your records easier than ever.
The new version features:
- a modern, responsive design for mobiles, tablets, laptops, and desktops
- improved account management and use history
- a new map function to visualise orders.
For the 2025/26 water season, both the current and new versions of WaterLINE will run in parallel to give GMW customers time to become familiar with the new release features.
For help getting set up, or if you’ve lost your User Number or PIN, phone GMW on 1800 013 357 during office hours.
More information, FAQs and how-to videos are available here.
Drop-in sessions where customers can ask GMW’s Customer Relationship Coordinators (CRCs) any questions about the new WaterLINE will also take place this month:
• Monday 17 November, 10am -12.30pm, GMW Tatura Customer Service Centre, 40 Casey St, Tatura
• Tuesday 18 November, 10am -12.30pm, GMW Rochester Customer Service Centre, 41 High St, Rochester
• Wednesday 19 November, 10am -12.30pm, GMW Kerang Customer Service Centre, 78 Kerang-Koondrook Rd, Kerang
• Thursday 20 November, 10am -12.30pm, GMW Shepparton Customer Service Centre, 21 Wheeler St, Shepparton
Attendees are advised to bring their devices along to the sessions.
What is WaterLINE?
WaterLINE is GMW's online and telephone water ordering system. It allows you to place irrigation orders, communicate with us and monitor your water usage based on the allocation and entitlement you hold.
Through the WaterLINE 24 hour service you can:
- Lodge irrigation orders
- Communicate with our Water Delivery Consultants
- Confirm irrigation start times
- View your Allocation Account (ABA) balance
- Monitor the available capacity at your outlet (online only)
- Input your meter readings to better manage your accounts.
Accessing WaterLINE?
Online
WaterLINE web page , opens in a new window
For assistance using WaterLINE online contact GMW on 1800 013 357 during office hours 8.30am to 4.30pm Monday to Friday.
You can also download our WaterLINE online manual , PDF opens in a new window for step-by-step instructions.
How to login
To login to WaterLINE online or by telephone please use the following details:
- WaterLINE User Number
- Waterline Password - If you do not have a password or you have forgotten your password please call GMW’s 24 hour emergency line: 1800 064 184. When you login for the first time, after the welcome message you will be prompted to change your password.
Required notice for ordering water
In systems that have not been fully modernised 48 hours notice is required for each water order placed. This enables planning to improve channel supply efficiency and reduces system losses and the number of adjustments required at regulators.
In modernised systems automation of the channel system and planning means that much shorter notice for orders is available. 24 hours is the required notice period for customers on a fully automated system.
Log into WaterLINE , opens in a new window to check your availability or contact a GMW Water Delivery Consultant on 1300 469 469.
WaterLINE order book
Water order books
Our WaterLINE Water Order Books help you monitor your water use. This useful tool provides:
- A guide to ordering water online and over the phone
- A ledger to record your water orders and meter readings
- A chart to calculate flow rate through dethridge wheels
- 24 hour clock conversion chart.
WaterLINE order books are free and are available from your local GMW Customer Service Centre or you can request a copy to be posted by calling 1800 013 357.
Additional pages
If you require additional pages for your book, click on the page image to download and print as many as you require.
Download Additional Pages