What is WaterLINE?
WaterLINE is GMW's online and telephone water ordering system. It allows you to place irrigation orders, communicate with us and monitor your water usage based on the allocation and entitlement you hold.
Through the WaterLINE 24 hour service you can:
- Lodge irrigation orders
- Communicate with our Water Delivery Consultants
- Confirm irrigation start times
- View your Allocation Account (ABA) balance
- Monitor the available capacity at your outlet (online only)
- Input your meter readings to better manage your accounts.
How do I access WaterLINE?
WaterLINE can be accessed in a number of ways.
WaterLINE web page , opens in a new window
For assistance using WaterLINE online contact GMW on 1800 013 357 during office hours 8.30am to 4.30pm Monday to Friday.
You can also download our WaterLINE online manual , PDF opens in a new window for step-by-step instructions.
1300 469 469 (1300 GMW GMW) (local call cost)
During the irrigation season (15 August to 15 May) our Water Delivery Consultants are available 24 hours a day, 7 days a week.
For more information download the Phone ordering fast track guide , PDF opens in a new window
How to login
To login to WaterLINE online or by telephone please use the following details:
- WaterLINE User Number
- Waterline Password - If you do not have a password or you have forgotten your password please call GMW’s 24 hour emergency line: 1800 064 184. When you login for the first time, after the welcome message you will be prompted to change your password.
Required notice for ordering water
In systems that have not been fully modernised 48 hours notice is required for each water order placed. This enables planning to improve channel supply efficiency and reduces system losses and the number of adjustments required at regulators.
In modernised systems automation of the channel system and planning means that much shorter notice for orders is available. 24 hours is the required notice period for customers on a fully automated system.
Log into WaterLINE , opens in a new window to check your availability or contact a GMW Water Delivery Consultant on 1300 469 469.
New options in WaterLINE
From the start of the 2022/23 season customers will have the ability to make some changes to their flow rate and finish time depending on their order and the system they’re in.
These changes can be managed in WaterLINE via the “Operating Orders” option, without the need for customers to contact a Water System Operator.
Orders will still be scheduled and planned by Water System Operators, but customers will now have the option to alter their order flow or duration, and customise their order notice requirements through WaterLINE.
The ability to make changes will be capped depending on the system the customer is in so GMW can continue to ensure efficient delivery of water to all customers.
Some GMW customers already have the ability to change their orders without contacting a Water System Operator – this service will remain the same for those customers.
Customers who currently need to contact a Water System Operator to alter their order will now have the ability to do so via WaterLINE; by how much will depend on the order and the system they are in.
For more information, or help in how to manage your orders, phone our Water System Operator team on 1300 469 469.
WaterLINE order book
Water order books
Our WaterLINE Water Order Books help you monitor your water use. This useful tool provides:
- A guide to ordering water online and over the phone
- A ledger to record your water orders and meter readings
- A chart to calculate flow rate through dethridge wheels
- 24 hour clock conversion chart.
WaterLINE order books are free and are available from your local GMW Customer Service Centre or you can request a copy to be posted by calling 1800 013 357.
If you require additional pages for your book, click on the page image to download and print as many as you require.
Download Additional Pages