Use your existing User Number and PIN to access your account.
CLICK HERE TO ENTER NEW WATERLINE ONLINE
Waterline legacy
NOTE: The legacy version will only remain available until 15 May 2026, the end of the irrigation season.
To support the transition, the learning resources below will help you get started with the new WaterLINE.
Find answers to the most common questions about the new WaterLINE, including what’s changed, logging in, device compatibility, password resets and how your existing orders carry over.
The new system will enhance your interactions with Goulburn-Murray Water, streamlining the process of ordering water and bolstering webpage security. Developed with valuable customer feedback and a deep understanding of service usage, this tool is designed to be more user-friendly, offer new functionalities, and ensure that Goulburn-Murray Water systems remain robust, secure, and s upported .
Yes, your credentials will remain the same. The only change is your user number will now be called your username when logging in
The new WaterLINE webpage will have a reset password feature that will allow you to perform a password self-reset. To perform a password self-reset your account must have a valid e-mail address setup on the account and you must know your username.
An email with password reset instructions will be sent to your e-mail address.
W aterLINE is web-based, allowing it to function on any internet-enabled device. It has been optimised for mobile use, ensuring smooth performance on your phone, desktop, tablet, or laptop.However, it is important your device is supported, and your software is up to date.
Yes, WaterLINE is fully supported on Apple iPhone and iPad.
However, it is important your software is up to date.
Yes, WaterLINE is fully supported on Android and Samsung devices.
Once you are successfully logged in to the new WaterLINE , you will see all your existing and past orders. This information is available to the new platform and will be ready for you to pick up and manage them seamlessly.
Goulburn-Murray Water is planning to run the two webpages in parallel for a period to allow customers to migrate to the new webpage the next time you need to place an order or review your water statement. The old webpage will still be available for a short period of time to help the transition.
WaterLINE is web-based which means it can work on any device that has access to the internet. There is no need to download any app or special software. To make it easier to regularly access the platform you can create an app shortcut on your phone. Instructions will be made available via the Goulburn-Murray Water webpage.
Yes, the telephone water ordering system will continue to operate for the foreseeable future . New features that will allow customers to place calls to planners via the new WaterLINE is in development that will allow Goulburn-Murray Water to continue to provide a way for customers to contact our planners when they require assistance .
Closer to the release of the new WaterLINE , support videos and how to guides will be provided to assist customers with how to use the new webpage. A know ledgebase with links on how to perform most functions is available via the menu once you have logged into the new WaterLINE .
WaterLINE is GMW’s online and telephone water ordering system. It allows customers to manage their water delivery 24 hours a day.
WaterLINE web page , opens in a new window
For assistance using WaterLINE online contact GMW on 1800 013 357 during office hours 8.30am to 4.30pm Monday to Friday.
To login to WaterLINE online or by telephone please use the following details:
In systems that have not been fully modernised 48 hours notice is required for each water order placed. This enables planning to improve channel supply efficiency and reduces system losses and the number of adjustments required at regulators.
In modernised systems automation of the channel system and planning means that much shorter notice for orders is available. 24 hours is the required notice period for customers on a fully automated system.
Log into WaterLINE , opens in a new window to check your availability or contact a GMW Water Delivery Consultant on 1300 469 469.
Our WaterLINE Water Order Books help you monitor your water use. This useful tool provides:
WaterLINE order books are free and are available from your local GMW Customer Service Centre or you can request a copy to be posted by calling 1800 013 357.
If you require additional pages for your book, click on the page image to download and print as many as you require.
Download Additional Pages