During the next pricing period, from 1 July 2020 to 30 June 2024, most customers will receive on average a 10 per cent drop in their fees. Some fee changes took effect from 1 July 2020, while others are being introduced through a transition period. A snapshot of the fee changes includes:

  • price reductions for almost all our customers
  • efficiencies and cost reductions (without impacting on your level of service)
  • re-prioritised expenditure into the areas that provide you with the best value for money; and
  • tariff reform.

Every four years, we put forward our pricing submission outlining annual fees and charges to the ESC as the independent regulatory authority. We are a non-profit authority and our pricing is structured to recover the costs of the services we provide and to maintain our assets including the dams, channels and meters we operate; now and into the future.

This new pricing submission delivers a fairer deal for all. Customer feedback has included the need for a reliable supply, credible business, fair pricing, efficient operations, responsive services and simple systems. You can expect to see this commitment and continuous improvement across all areas of the GMW business.

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