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How to read your Fixed Charges Account

Understanding Your New Look Account

Below is a sample Fixed Charges Tax Invoice with sections numbered and explained below.

You can also download the following information as a brochure (opens in a new window)

Tax Invoice with numbers corresponding to information below

1 - Account Type

Your account type is located at the top of your Tax Invoice.

2 - Consolidated Account Number

Your Consolidated Account Number appears under our address at the top right of the Tax Invoice.

Please have this handy when making an enquiry.

3 - Overdue

Amount is overdue and is payable immediately.

4 - Customer Details

Your Customer Details are located at the top left of the Tax Invoice.

If these are not correct, please notify us:

5 - Pay in full or pay by installments

Option 1: In full by 16 December, 2024, or
Option 2: Eight instalments – with the first payment due by 16 September to be eligible to pay by instalments

If these payment options are not suitable, please contact us and we can discuss other flexible payment options.

6 - Overdue and Interest

Overdue and interest amounts are at the top of the Summary of Charges section.

Please note interest may be charged on amounts not paid by the due date. If you have a payment plan in place, interest will not be payable on overdue account balances.

7 - Summary of Account

Summary of account amounts are below the Overdue and Interest amounts in the Summary of Charges section.

These are the accounts that are consolidated under this Consolidated Account Number.

For more details regarding these accounts refer to the second page of the account.

8 - Payment Methods

Includes BPay and payment at Australia Post. Other payment options can be found on the reverse of your bill and include Online, In Person and via Mail.

Important Information for all Customers

Concessions

There is a Victorian Government concession of 50 per cent available on Fixed Charge Accounts, with a maximum cap for 2024/25 set at $181.50 for eligible concession card holders upon application.

To be eligible, you must hold a Pensioner Concession Card (Centrelink or Veterans’ Affairs), a Health Care Card (Centrelink) or a Gold Card (Veterans’ Affairs).

You can only claim a concession on your principal place of residence.

Instalments

Customers can elect to pay their fixed charges invoice by instalments. Instalments are spread over eight consecutive months. Payments are due on the 16th of each month. Instalments for 2024/25 fixed invoices start on 16 September 2024 with the final payment due 16 April 2025.

Reminder notices will only be sent via SMS. Please ensure your contact details are up to date. (Note any overdue amounts are payable immediately).

MyGMW

MyGMW is an online tool, available 24 hours a day, seven days a week, which will allow you to manage your GMW account.

Go to our Manage My Account page page and click the MyGMW link or phone 1300 558 729 and follow the prompts.

If you have trouble completing this form, please give our Contact Centre a ring on 1800 013 357.

Paying by credit card

You are welcome to use Visa or Mastercard.. To pay via credit card simply visit our secure online portaland enter your customer reference number or
phone 1300 558 729 and follow the prompts.

Paying by direct debit

If you wish to pay by direct debit simply complete and submit GMW's Direct Debit Request Application Form.