Flood recovery

News and updates

GMW Customer Service Centres

The Tatura, Kyabram, Shepparton, Kerang and Cobram Customer Service Centres have now returned to their standard operating days and times.

Our Rochester Customer Service Centre remains closed.

For more information about operating times, please see our   Contact Us page.

Hardship support

Many customers’ homes and businesses have been devastated by the recent floods.

We acknowledge that every situation is unique and financial stress impacts our customers in different ways.

Regardless of whether you’re experiencing temporary or long term financial difficulties, we encourage you to call GMW on 1800 013 357 and we will work with you to find a financial and service solution that best suits your individual needs.

Replacing information and records

Call us on 1800 013 357 and we will replace any water entitlement records and statements free of charge. To ensure the privacy of customer information, we will need to verify customer identities. If you require your records to be sent to an alternative address, please notify us when requesting replacements.

Emergency Recovery Victoria Flood Recovery Hotline. Call 1800 650 760. Press 9 for an interpreter. Open every day between 7.30am and 7.30pm.Help available

Agriculture Victoria has developed a dedicated webpage designed at assisting farmers in their flood recovery. This page includes information on financial support available, flood recovery and relief FAQs, and a directory of other useful resources.

Agriculture Victoria Flood webpage

To view Agriculture Victoria’s comprehensive list of help available, please see their   Flood relief and recovery FAQs