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You are here: Home / About GMW / Reports and Publications / Customer Charter
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Customer Charter

Our Customer Charter for 2021 is available for download in PDF format. You can download the full customer charter below.

Download pdf Version

The cover of GMW's 2021 Customer Charter, featuring an image of two men - a GMW staff member talking to a GMW customer, with a water pump flowing in the background on a sunny day.

 

Supporting Documents

 How we estimate water usage when your meter fails
Customer Charter approval from the Essential Services Committee

 

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Goulburn-Murray Water respectfully acknowledges the Traditional Owners Goulburn-Murray Water respectfully acknowledges Aboriginal and Torres Strait Islander peoples as the Traditional Owners and custodians of the land and water on which all Australians rely. We pay our respects to their Elders past, present and future, as Traditional Owners and the custodians of the land and water on which we rely and operate.

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