West Area customer service centre changes

Tuesday 19 March, 2024

Goulburn-Murray Water (GMW) will close its Pyramid Hill customer service centre from 28 June, 2024 to improve efficiency.

GMW Water Delivery Services general manager Warren Blyth said the office would close on Friday, 28 June and services would be transitioned to the Kerang customer service centre.

The Pyramid Hill customer service centre has been an appointment-only centre since 2022.

“This transition will not impact our commitment to delivering exceptional customer service across the West Area footprint,” Mr Blyth said.

“Customers will continue to receive high-level face-to-face service from our team based at our Kerang customer service centre.”

GMW has continued to see a significant decrease in foot traffic in its regional customer service centres in recent years.

“Even with the easing of coronavirus (COVID-19) restrictions, the number of people attending our offices is less than pre-2020,” Mr Blyth said.

“With improvements in technology, staff have been able to head straight to the field to meet a customer without needing to visit or meet at a GMW office.”

The Pyramid Hill works depot will close mid-August 2024 and the site will be sold. 

The Kerang customer service centre is located at 78 Kerang-Koondrook Rd, Kerang and is open from 8.30am to 4.30pm Tuesdays, Wednesdays and Thursdays.

While people are welcome to drop-in, booking an appointment is encouraged by:

For information, visit the GMW website or contact the GMW Customer Experience Team on 1300 013 357.