Contact Us

By phone, email or post

Make an appointment

All telephone enquiries are handled by our helpful team in our call centre which is based in Tatura. The call centre records all phone calls for training and development purposes. If you do not wish to have your call recorded please inform the call centre team member.

If you are deaf, or have a speech or hearing impairment, you can contact GMW through the National Relay Service by following these instructions:

• TTY users – phone 133 677 then ask for 1800 013 357
• Speak and Listen users – phone 1300 555 727 then ask for 1800 013 357
• Internet relay users – connect to https://internet-relay.nrscall.gov.au then ask for 1800 013 357

For more information on the National Relay Service go to www.relayservice.gov.au

If English is not your first language and you need to contact us, please call (03) 9280 1993 and your call will be transferred with an interpreter on-line to assist.

Your local Customer Service Centre

GMW’s Customer Service Centres service local communities across our region. You can speak with a local area expert who can assist with your water delivery needs, billing enquires and much more. Staff will be available to answer phone calls. Talk to us by calling   1800 013 357 . 

Online enquiry form

To submit an email enquiry please complete the form below. The more information you provide, the quicker we can attend to your enquiry.