Contact Us

Please note that GMW offices are currently closed to the public due to the coronavirus (COVID-19) outbreak. More information is available here.

By phone, email, fax or post


Free call - 1800 013 357
Standard call - (03) 5826 3500


(03) 5826 3334

Postal Address

PO Box 165
Tatura VIC3616

All telephone enquiries are handled by our helpful team in our call centre which is based in Tatura. The call centre records all phone calls for training and development purposes. If you do not wish to have your call recorded please inform the call centre team member.

If you are deaf, or have a speech or hearing impairment, you can contact GMW through the National Relay Service by following these instructions:

  • TTY users – phone 133 677 then ask for 1800 013 357
  • Speak and Listen users – phone 1300 555 727 then ask for 1800 013 357
  • Internet relay users – connect to then ask for 1800 013 357

For more information on the National Relay Service go to

Translation Information If English is not your first language and you need to contact us, please call (03) 9280 1993 and your call will be transferred with an interpreter on-line to assist.

Your local Customer Service Centre

GMW’s Customer Service Centres service local communities across our region. You can speak with a local area expert who can assist with your water delivery needs, billing enquires and much more.

Please note that GMW offices are currently closed to the public due to the coronavirus (COVID-19) outbreak. More information is available here.

Cobram Kyabram Rochester

2-4 Dillon Street
Cobram VIC 3644

79 McCormick Road
Kyabram VIC 3620

41 High Street
Rochester VIC 3561

Tatura Kerang Pyramid Hill*

40 Casey Street
Tatura VIC 3616

78 Kerang-Koondrook Road
Kerang VIC 3579

24 Barber Street
Pyramid Hill VIC 3575

Shepparton Wangaratta Swan Hill

21 Wheeler Street
Shepparton VIC 3630

5 Murrell Street
Wangaratta VIC 3677

19 Murlong Street
Swan Hill VIC 3585

Office hours

8am - 4:45pm Monday to Friday*

*Pyramid Hill office hours are 9.30am - 2pm Monday to Friday. After hours appointments can be arranged by calling 1800 013 357.

GMW Connections Project

Please refer to contact information listed above for phone numbers.

GMW Connections Project

55 Welsford Street
Shepparton VIC 3631


For more information on the Connections Project, please visit our website.

Online enquiry form

To submit an email enquiry please complete the form below. The more information you provide, the quicker we can attend to your enquiry.

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24hr Emergencies 

Environmental, Operational and Compliance Emergencies (24hr)

1800 064 184  (free call)


1300 469 469 (1300 GMW GMW) (local call cost)

WaterLINE web page

Water Storages

Water storage contact details