Contact Us

Update on office opening hours

In line with the Victorian Government announcement regarding the changes to restrictions in the Greater Shepparton LGA, our Tatura and Shepparton customer service centres will reopen this week:

  • Tatura: reopen on the following days - Monday, Wednesday and Friday from 8.30am to 4.30pm
  • Shepparton: reopen today in line with current servicing arrangements.

By phone, email, fax or post


Free call - 1800 013 357
Standard call - (03) 5826 3500


(03) 5826 3334

Postal Address

PO Box 165
Tatura VIC3616

All telephone enquiries are handled by our helpful team in our call centre which is based in Tatura. The call centre records all phone calls for training and development purposes. If you do not wish to have your call recorded please inform the call centre team member.

If you are deaf, or have a speech or hearing impairment, you can contact GMW through the National Relay Service by following these instructions:

  • TTY users – phone 133 677 then ask for 1800 013 357
  • Speak and Listen users – phone 1300 555 727 then ask for 1800 013 357
  • Internet relay users – connect to then ask for 1800 013 357

For more information on the National Relay Service go to

If English is not your first language and you need to contact us, please call (03) 9280 1993 and your call will be transferred with an interpreter on-line to assist.

Your local Customer Service Centre

GMW’s Customer Service Centres service local communities across our region. You can speak with a local area expert who can assist with your water delivery needs, billing enquires and much more.

Cobram Kyabram

2-4 Dillon Street
Cobram VIC 3644

79 McCormick Road
Kyabram VIC 3620

Rochester Shepparton

41 High Street
Rochester VIC 3561

21 Wheeler Street
Shepparton VIC 3630

Kerang Pyramid Hill*

78 Kerang-Koondrook Road
Kerang VIC 3579

24 Barber Street
Pyramid Hill VIC 3575


40 Casey Street
Tatura VIC 3616

Office hours

GMW's customer service centres are open from 8.30am to 4.30pm on the following days:

  • Tatura: Monday, Wednesday, Friday
  • Cobram: Monday, Wednesday, Friday
  • Shepparton: Tuesday, Thursday
  • Kyabram: Monday, Wednesday, Thursday
  • Rochester: Tuesday, Friday
  • Kerang: Monday, Wednesday, Friday
  • Pyramid Hill: Tuesday, Thursday

Visitors to GMW sites will be required to sign in and out – this can be done via a simple QR code process, or by signing a paper register.

Online enquiry form

To submit an email enquiry please complete the form below. The more information you provide, the quicker we can attend to your enquiry.

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Make an appointment

24hr Emergencies 

Environmental, Operational and Compliance Emergencies (24hr)

1800 064 184  (free call)


1300 469 469 (1300 GMW GMW) (local call cost)

WaterLINE web page

Water Storages

Water storage contact details