Update on office opening hours
Our Customer Service Centres will reopen to customers from Wednesday 2 March 2022.
Our Tatura Customer Service Centre will be open Monday to Friday from 8.30am to 4.30pm.
Our regional Customer Service Centres will return to their standard opening days and times - more information can be found below.
Pyramid Hill appointment only service
From Monday 14 February 2022, the Pyramid Hill customer service centre will transition to an appointment only service for our customers. This means a pre-booked appointment will need to be made on a day and at a time that suits you if you wish to visit the Pyramid Hill customer service centre from this year.
A lot has happened for GMW and our community since then. Most of our staff have worked from home or started their work day from home as a result of the coronavirus (COVID-19) pandemic.
Since the beginning of 2021, GMW has seen a significant decrease in foot traffic across its regional customer service centres – including Pyramid Hill. With improvements in technology, GMW staff have been able to head straight to the field to meet a customer without needing to visit or meet at a GMW office.
The ability for staff and customers to undertake GMW business online has increased and enabled the organisation to continue to deliver its services throughout the pandemic (for example our staff are now able to pre-fill forms and email these to customers rather than having to complete this face-to-face).
We will also continue to offer appointments to speak to a GMW staff member via the phone and on farm/site.
If you require a face to face appointment at the Pyramid Hill customer service centre from Monday 14 February 2022, you can arrange this by:
By phone, email, fax or post
Telephone
Free call - 1800 013 357
Standard call - (03) 5826 3500
Fax
(03) 5826 3334
Postal Address
PO Box 165
Tatura VIC3616
All telephone enquiries are handled by our helpful team in our call centre which is based in Tatura. The call centre records all phone calls for training and development purposes. If you do not wish to have your call recorded please inform the call centre team member.
If you are deaf, or have a speech or hearing impairment, you can contact GMW through the National Relay Service by following these instructions:
- TTY users – phone 133 677 then ask for 1800 013 357
- Speak and Listen users – phone 1300 555 727 then ask for 1800 013 357
- Internet relay users – connect to https://internet-relay.nrscall.gov.au then ask for 1800 013 357
For more information on the National Relay Service go to www.relayservice.gov.au
If English is not your first language and you need to contact us, please call (03) 9280 1993 and your call will be transferred with an interpreter on-line to assist.
Your local Customer Service Centre
GMW’s Customer Service Centres service local communities across our region. You can speak with a local area expert who can assist with your water delivery needs, billing enquires and much more. Staff will be available to answer phone calls. Talk to us by calling 1800 013 357.
| Cobram |
Kyabram |
|
2-4 Dillon Street
Cobram VIC 3644
|
79 McCormick Road
Kyabram VIC 3620
|
| Rochester |
Shepparton |
|
41 High Street
Rochester VIC 3561
|
21 Wheeler Street
Shepparton VIC 3630
|
| Kerang |
Pyramid Hill* |
|
78 Kerang-Koondrook Road
Kerang VIC 3579
|
24 Barber Street
Pyramid Hill VIC 3575
|
| Tatura |
|
40 Casey Street
Tatura VIC 3616
|
Office hours
GMW's customer service centres are open from 8.30am to 4.30pm on the following days:
- Tatura: Monday to Friday
- Cobram: Monday, Wednesday, Friday
- Shepparton: Tuesday, Thursday
- Kyabram: Monday, Wednesday, Thursday
- Rochester: Tuesday, Friday
- Kerang: Monday, Wednesday, Friday
- Pyramid Hill: Appointment only
Online enquiry form
To submit an email enquiry please complete the form below. The more information you provide, the quicker we can attend to your enquiry.