Contact Us


By phone, email, fax or post


Free call - 1800 013 357
Standard call - (03) 5826 3500


(03) 5826 3334

Postal Address

PO Box 165
Tatura VIC3616

All telephone enquiries are handled by our helpful team in our call centre which is based in Tatura. The call centre records all phone calls for training and development purposes. If you do not wish to have your call recorded please inform the call centre team member.

If you are deaf, or have a speech or hearing impairment, you can contact GMW through the National Relay Service by following these instructions:

  • TTY users – phone 133 677 then ask for 1800 013 357
  • Speak and Listen users – phone 1300 555 727 then ask for 1800 013 357
  • Internet relay users – connect to then ask for 1800 013 357

For more information on the National Relay Service go to

Translation Information If English is not your first language and you need to contact us, please call (03) 9280 1993 and your call will be transferred with an interpreter on-line to assist.

Your local Customer Service Centre

GMW’s Customer Service Centres service local communities across our region. You can speak with a local area expert who can assist with your water delivery needs, billing enquires and much more.

Cobram Kyabram

2-4 Dillon Street
Cobram VIC 3644

79 McCormick Road
Kyabram VIC 3620

Rochester Tatura

41 High Street
Rochester VIC 3561

40 Casey Street
Tatura VIC 3616

Kerang Pyramid Hill*

78 Kerang-Koondrook Road
Kerang VIC 3579

24 Barber Street
Pyramid Hill VIC 3575

Shepparton Wangaratta 

21 Wheeler Street
Shepparton VIC 3630

5 Murrell Street
Wangaratta VIC 3677 

Office hours

In line with the Victorian Government’s current coronavirus (COVID-19) advice, offices will be operating with a reduced number of staff. The majority of GMW staff will continue to work from home.

GMW’s Tatura customer service centre at 40 Casey Street will reopen from Monday to Friday, 8.00am – 4.45pm, starting Monday 1 March 2021.

GMWs regional customer service centres will reopen from Monday 18 January 2021 from 9.00am to 4.00pm.

There will also be changes to the days our six regional offices are now open:

  • Cobram: Monday, Wednesday, Friday
  • Shepparton: Tuesday, Thursday
  • Kyabram: Monday, Wednesday, Thursday
  • Rochester: Tuesday, Friday
  • Kerang: Monday, Wednesday, Friday
  • Pyramid Hill: Tuesday, Thursday

Visitors to GMW sites will be required to sign in and out – this can be done via a simple QR code process, or by signing a paper register.

GMW Connections Project

Please refer to contact information listed above for phone numbers.

GMW Connections Project

55 Welsford Street
Shepparton VIC 3631


For more information on the Connections Project, please visit our website.

Online enquiry form

To submit an email enquiry please complete the form below. The more information you provide, the quicker we can attend to your enquiry.

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Make an appointment

24hr Emergencies 

Environmental, Operational and Compliance Emergencies (24hr)

1800 064 184  (free call)


1300 469 469 (1300 GMW GMW) (local call cost)

WaterLINE web page

Water Storages

Water storage contact details