Contact Us

By phone, email, fax or post


Free call - 1800 013 357
Standard call - (03) 5826 3500


(03) 5826 3334

Postal Address

PO Box 165
Tatura VIC, 3616

All telephone enquiries are handled by our helpful team in our call centre which is based in Tatura. The call centre records all phone calls for training and development purposes. If you do not wish to have your call recorded please inform the call centre team member.

If you are deaf, or have a speech or hearing impairment, you can contact GMW through the National Relay Service by following these instructions:

For more information on the National Relay Service go to

If English is not your first language and you need to contact us, please call (03) 9280 1993 and your call will be transferred with an interpreter on-line to assist.

Your local Customer Service Centre

GMW’s Customer Service Centres service local communities across our region. You can speak with a local area expert who can assist with your water delivery needs, billing enquires and much more. Staff will be available to answer phone calls. Talk to us by calling   1800 013 357



41 High Street
Rochester VIC 3561

8.30am to 4.30pm Monday to friday


40 Casey Street
Tatura VIC 3616  

8.30am to 4.30pm Monday to Friday


2-4 Dillon Street
Cobram VIC 3644

8.30am to 4.30pm Monday, Wednesday, Friday


21 Wheeler Street
Shepparton VIC 3630

8.30am to 4.30pm Tuesday, Thursday


78 Kerang-Koondrook Road
Kerang VIC 3579

8.30am to 4.30pm Tuesday, Wednesday, Thursday

Pyramid Hill*

24 Barber Street
Pyramid Hill VIC 3575

by Appointment only


Online enquiry form

To submit an email enquiry please complete the form below. The more information you provide, the quicker we can attend to your enquiry.

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Make an appointment

24hr Emergencies 

Environmental, Operational and Compliance Emergencies (24hr)

1800 064 184  (free call)


1300 469 469 (1300 GMW GMW) (local call cost)

WaterLINE web page

Water Storages

Water storage contact details