Bushfire information

The north east of Victoria was affected by bushfires earlier this year, and we recognise that some of our customers may have been impacted.

Below is some information you may find useful – you can phone us on 1800 013 357 with any queries.

Information for GMW customers

To assist you during this time, we have made a number of changes to our services:

  • All GMW potentially fire impacted customer account payments were temporarily placed on hold (this included already established payment plans). If you were potentially impacted, you should have received a letter from us. These holds have now been lifted.

  • Customers who have fire damaged GMW infrastructure should directly contact Customer Service Manager Stephen Gemmill on (03) 5723 3230.

  • Established this webpage dedicated to resource information specific to the north east Victorian bushfire emergency, including support agencies and recovery information.


Department of Health fact sheets

The Department of Health has developed a number of fact sheets to assist communities in the event or aftermath of a fire.

These fact sheets are available from the health.vic website.