Goulburn-Murray Water (GMW) is encouraging customers to attend upcoming drop-in sessions to help transition to the new version of its online water ordering system, WaterLINE.
The improved functionality in the updated version means people can place orders, monitor water use, see real-time allocation bank balances and manage deliveries from any supported device at any time, anywhere.
Customers are being encouraged to make the switch to the new version before the legacy version is switched off on 15 May, following a six-month transition phase.
Customers can drop in to sessions being held at:
Kerang
Wednesday 11 March, 10am to 12.30pm
GMW Customer Service Centre, 78 Kerang-Koondrook Road, Kerang
Shepparton
Thursday 12 March, 10am to 12.30pm
GMW Customer Service Centre, 21 Wheeler Street
Tatura
Monday 16 March, 10am to 12.30pm
GMW Customer Service Centre, 40 Casey Street
Cobram
Tuesday 17 March, 10am to 12.30pm
Cobram Library, Punt Road
Rochester
Thursday 19 March, 10am to 12.30pm
GMW Customer Service Centre, 41 High Street
Pyramid Hill
Friday 20 March, 10am to 12.30pm
Coffee Bank, 36 Kelly Street
Online
Thursday 23 April
Register here: https://yoursay.gmwater.com.au/waterline
Following customer feedback, GMW also rolled out a number of additional improvements to WaterLINE in February to improve user experience.
GMW General Manager Water Delivery Service Warren Blyth said the sessions were designed to provide practical support tailored to what people needed to know.
“The new version of WaterLINE gives you more control and visibility over your account and your orders,” Mr Blyth said.
“The sessions are a great opportunity to become familiar with the system with help from our Customer Relationship Coordinators and are a chance to ask any questions about using the system.
“Switching to the new version of WaterLINE now gives people a chance to use it for any late season orders; and be ready ahead of the start of the 2026/27 season so you can jump straight into ordering.”
Improvements to the WaterLINE platform will continue to be rolled out based on user feedback, which customers are encouraged to provide.
For more information about the new platform, to register for a session, or to provide feedback, visit https://yoursay.gmwater.com.au/waterline