Goulburn-Murray Water (GMW) has recently patnered with CollectAU, an external debt collection organisation that has previous experience working with the water industry.
GMW recognises the past few years have been challenging and wants to support customers to find solutions to manage their debt levels.
Therefore, in the next few weeks, following the issue of reminder and final notices, customers with outstanding debt may be referred to CollectAU.
CollectAU will then work with these customers to determine next steps and options.
Please be aware that if the debt remains unpaid, GMW may suspend a customer's water supply and take legal action (which may include the registration of a caveat on land). Additional costs incurred by GMW relating to unpaid accounts may be passed on to customers.
Customers experiencing financial hardship should phone GMW’s Customer Service team on 1800 013 357 to discuss options that may be available to assist them or visit Payment Assistance - Goulburn Murray Water (g-mwater.com.au).