WaterLINE

What is WaterLINE?

WaterLINE is G-MW's online and telephone water ordering system. It allows customers to place their irrigation orders, communicate with G-MW and monitor their usage based on allocation and entitlement.

Through WaterLINE customers are able to:

-  Lodge irrigation orders

-  Leave messages for G-MW Planners

-  Communicate with G-MW Planners

-  Confirm irrigation start times

New Added Features for WaterLINE Online Include

• View your Allocation Bank Account water statement
• Monitor the available capacity in your channel
• Personally input meter readings to better manage accounts
• Leave messages for planners via the internet

How do I access WaterLINE?

WaterLINE can be accessed by telephone or online

Online: https://waterline.g-mwater.com.au

Telephone: 1300 469 469 or 1300 GMW GMW (cost of a local call anywhere in Australia)

Changes to WaterLINE online from 15th August 2009

New Look and Features

G-MW encourages all customers to use the internet for ordering and managing their water using WaterLINE online (i.e. via the internet).

WaterLINE online has been redesigned to be more user friendly and give customers an easy step by step process for ordering water. The color scheme has been changed along with some functionality. To see the difference and benefits log on to WaterLINE online.

WaterLINE online is available 24 hours a day, 7 days a week.  WaterLINE - Online now offers customers additional functions such as meter read entry, a facility enabling customers to more actively manage their water accounts and generate current statements and the ability to leave messages for GMW planners via the internet.

Telephone Number Change

All customers will now contact WaterLINE using one common phone number - 1300 469 469, (i.e. 1300 GMW GMW), for the cost of a local call from anywhere in Australia. 

User ID Number Change

G-MW has upgraded WaterLINE to give customers access to more features. To access the new system you will need to enter a new 7 digit User Number. It's easy! Just add the relevant 2 digits corresponding to your area from the table below, to the start of your old User Number.

WaterLINE telephone ordering: 

Customers dial the new 1300 469 469 (1300 GMW GMW) telephone number.

After the welcome message a prompt will request User Number and Personal Identification Number (PIN).

The main menu functions will then be listed.

From the main menu customers can choose to:

1. Enter an order
2. Find out start times
3. Speak to a G-MW planner
4. Leave a message for a G-MW planner
5. Use special functions (to change PIN; enter special orders; find out entitlement details)
6. Speak to an operator
7. End the call

Once an option has been selected, prompts will be given.

For more information download the Phone ording Fast Track guide

Gravity Irrigation Areas - Contact Hours for Planners

In response to customer feedback & to provide improved system monitoring, as Gravity Irrigation Area systems are modernised, planners will be contactable and check messages for extended hours when water is being delivered, during the irrigation season as follows;

Required Notice for Ordering Water

In systems that have not been fully modernized four days notice is required for each water order placed. This enables planning to improve channel supply efficiency and reduces system losses and the number of adjustments required at regulators.

It is important to remember that the day that an order is placed is not counted as part of the four days notice, so there is no difference between placing an order at 7.00 am or 11.00 pm on the same day.

If customers want water on a Friday, then they need to order before midnight on the preceding Monday.

Think of it as ordering water for three days after tomorrow.

Priority is given to orders placed with the correct notice.

Its important to remember that 4 days notice is required.

In modernised systems automation of the channel system and planning means that much shorter notice for orders is available. Log into WaterLINE to check your availability or contact a planner on 1300 469 469 (1300 GMW GMW)

WaterLINE Brochures

In August 2009 brochures explaining how to use WaterLINE online and telephone were sent to customers. Click on the thumbnail below to see a copy of these brochures.

      Online                        Telephone

WaterLINE Order Book

Visit your local G-MW office and collect a copy of the new water order book to assist you in ordering water either over the phone or internet. WaterLINE is G-MW's new water communication system for all your water ordering requirements and inquiries. The book includes a step-by-step guide to ordering water online and over the phone and includes pages to record your water order information and important property water information. The WaterLINE books are free and available from your local G-MW office.

Additional Pages If you require additional pages for your book, click on the page image to download and print as many as you require.