Customer Charter

Our Customer Charter for 2016 is available for download in PDF format. You can download the full customer charter and the charter summary from the table below.

If you are using screen reader software such as J.A.W.S or Dragon Naturally Speaking, there are also Word versions of these files available.

 PDF Versions

 

   2016 Customer Charter

2016 Customer Charter


2016 Customer Charter Summary

2016 Customer Charter Summary

Word versions for Screen Reader Software

File Downloads and Related Links
Link or File Info Format Size
docx 9802 Kb

 Supporting Documents

2014/15 Operating Tariff Criteria
How we estimate water usage when your meter fails