Our Price Review is where we propose our prices for the next four years, to the independent umpire – the Essential Services Commission (ESC). These prices are structured to recover the costs for providing the levels of service you want. We do this through the development of a Price Submission .

We know that cost is a major concern for everyone. We want to work with you to determine the levels of service and pricing arrangements that better meet your needs and priorities.

You have told us the importance of openness about prices. We have heard about the need for equity and for prices to honestly reflect our business costs. We are unpacking and explaining them in detail and we will work with you to ensure we achieve fair and equitable prices.

In 2018, several working groups were established to identify the issues related to prices. These groups generously gave up their time and knowledge and we greatly appreciate that. They discussed a range of issues of importance and began identifying options.

In recent months we have worked on the development of those options.  We are now ready to present these options for feedback, along with gathering more customer input into other important topics (such as Service Standards).  

To do this, we’re hosting a series of workshops and drop-in days across our region. When these are complete and we have collated your customer proposals, we will release a draft document for further feedback.

This will contain what we have heard from you, our responses to your suggestions and the cost. This will provide you with another opportunity to comment, prior to the final version of the document going to GMW Board for decision.

 

As a first step, we would strongly encourage you to participate online, simply by filling in a quick survey at our new customer engagement webpage – yoursay.gmwater.com.au. This will provide critical insights to inform our planning.

Our second stage is a program of workshops to be held across the region on a wide variety of topics. The detailed schedule of this and a form to register your attendance can be found below. It explains where, when and how you can actively participate in creating customer proposals to inform these important decisions.

Please take this opportunity to work with us. We’re listening and we’re looking forward to hearing your ideas!

SESSION 1: Infrastructure Access Fee (IAF)

GMW Water Services Committee (WSC) chairs and deputies are invited to this workshop.

 We've heard from our Water Service Committes and other customers that the IAF is still a mystery that needs to be solved. In the past we haven't been clear enough about what the IAF is comprised of - and there is a lot to it.

So we are kicking off with a deep dive into the IAF. This will take a few steps:

• We will unpack the IAF to make clear the services provided and the costs related to these services
• We will examine if these costs better fit somewhere else
• We will examine the component parts in search of efficiencies

Topic	Where & When
Exploring the IAF	Ballantyne Centre 9 Hastie St, Tatura Friday 31 May 10am to 3pm

 

SESSION 2: Service Standards Summit

All GMW customers are invited to this summit.

During this workshop we'll be asking customers to have their say on GMW's service standards.

We will explore all current services and we'll be seeking customer input on their relevance and suggestions for improvements.

Topic	Where & When
Gravity delivery and drainage Water Districts Diversions Customer Service Customer communications and engagement	Radcliffe's Echuca 2-10 Radcliffe St, Echuca Monday 3 June 9.30am to 3pm

 

SESSION 3: Water Services Committee and Gravity Irrigation Working Group sessions

These sessions are for all WSC members and Gravity Irrigation and 25-Year GMID Strategy working group members.

These workshops are specifically for our WSC members and customers who participated in our gravity irrigation working group.

They will cover complex and detailed topics of which our WSC already have a significant understanding.

Topics	Where & When
Exploring the IAF Finalising customer proposals on key service standards	Shepparton GMW office Thursday 6 June 10am to 3pm
	Kyabram GMW office Friday 7 June 10am to 3pm
	Kerang GMW office Tuesday 11 June 10am to 3pm

 

SESSION 4: Climate, Hardship and Education

All GMW customers are invited to these workshops. 

At these sessions we'll tackle three important topics. Our Hardship Policy, Communication Education activities and Reducing our Carbon Emissions. We are aware that times are tough at present and some customers need our support.

Topics	Where & When
Seeking feedback on how we can improve our Customer Hardship Policy Identifying Community Education needs Reducing our Carbon Emissions	Shepparton GMW office Wednesday 12 June 10am to 3pm
	Kyabram GMW office Thursday 13 June 10am to 3pm
	Kerang GMW office Friday 14 June 10am to 3pm

 

SESSION 5: Pumped Irrigation areas

GMW pumped district customers are invited to this workshop.

This is our pumped irrigation customers’ opportunity to have their say on service standards and infrastructure needs. We will not only explore current services, we’ll be seeking customer input on their relevance and suggestions on improvements.

Topics	Where & When
Pumped Irrigation service standards Update on the Nyah and Tresco future	Swan Hill Senior Citizens Centre 125 Curlewis St, Swan Hill Tuesday 18 June 11.30am to 3.30pm

 

SESSION 6: Two-day Pricing Summit

  Our Gravity Irrigation customers are invited to this summit.

Reliable water services at affordable prices is everyone’s top priority. This two-day summit will offer multiple opportunities for participants to tackle important topics through workshops, presentations and in-depth discussion. More information about session times will be available on our website closer to the summit.

Topics (to include)	Where & When
Customer account fees Fixed/variable accounts Price path Service point fees	Radcliffe's Echuca 2-10 Radcliffe St, Echuca Monday 24 June and Tuesday 25 June 10am to 3pm both days - drop in at any time

 

 SESSION 7: Diversions

 We will also create other opportunities for customers to give feedback in our diversions areas - watch this space.

Topics (to include)	Where & When
Pricing and tariffs Service standards	Tuesday 16 July (Note: Date subject to change) Tatura (venue and time TBC)

 

This is your opportunity to have your say on all topics in our 2019 Engagement Program - that is, everything we're tackling for our Price Submission. 

Location	Where	Day	Time
Pyramid Hill	Pyramid Hill Memorial Hall 30-32 Kelly St, Pyramid Hill	Monday 27 May	2pm to 5pm
Benalla	Sir Edward "Weary" Dunlop Learning Centre (Benalla Library) 2 Fawckner Drive, Benalla	Friday 31 May	10am to 2pm
Echuca	Radcliffe's Echuca 2-10 Radcliffe St, Echuca	Monday 3 June	10am to 2pm
Shepparton	Greater Shepparton Business Centre 70 New Dookie Rd, Shepparton	Thursday 6 June	10am to 2pm
Kyabram	GMW Kyabram Office 79 McCormick Rd, Kyabram	Friday 7 June	10am to 2pm
Kerang	GMW Kerang Office 78 Kerang-Koondrook Rd, Kerang	Tuesday 11 June	10am to 2pm
Wodonga	Felltimber Community Centre Cnr Melrose Drv and Felltimber Creek Rd, Wodonga	Wednesday 12 June	10am to 2pm
Corryong	Corryong Council Office 76 Hanson St, Corryong	Thursday 13 June	10am to 12noon
Tallangatta	Tallangatta Library, Early Years & Community Centre 35 Towong St, Tallangatta	Thursday 13 June	2pm to 4pm
Wangaratta	GMW Wangaratta Office 5 Murrell St, Wangaratta	Friday 14 June	10am to 2pm
Swan Hill	Swan Hill Senior Citizens Centre 125 Curlewis St, Swan Hill	Tuesday 18 June	11.30am to 3.30pm
Bridgewater	Bridgewater on Loddon Memorial Hall 37 Eldon St, Bridgewater	Wednesday 19 June	10am to 2pm
Heathcote	Barrack Recreation Reserve 126 High St, Heathcote	Thursday 20 June	10am to 12noon
Nagambie	Nagambie Mechanics Hall 286 High St, Nagambie	Thursday 20 June	2pm to 4pm
Eildon	GMW Eildon Office 19 High Street, Eildon	Friday 21 June	10am to 2pm
Mansfield	Mansfield & District Community Centre 10 Bank Place, enter from Erril St, Mansfield	Wednesday 26 June	10am to 2pm
Creswick	Creswick Neighbourhood Centre 19-21 Victoria St, Creswick	Monday 1 July	10am to 2pm
Daylesford	Daylesford Neighbourhood Centre 13 Camp St, Daylesford	Tuesday 2 July	10am to 2pm
Cobram	GMW Cobram Office Dillon St, Cobram	Wednesday 3 July	10am to 2pm
Rochester	GMW Rochester Office 41 High St, Rochester	Thursday 4 July	10am to 2pm
Bright	Bright Art Gallery 28 Mountbatten Ave, Bright	Thursday 4 July	10am to 2pm
Mt Beauty	Mt Beauty Neighbourhood House 1 Tennis Court Ave, Mt Beauty	Friday 5 July	10am to 2pm

 

Topics at all Drop-In Sessions

• GMW Pricing and Tariffs
• GMW Customer Hardship Policy
• GMW Customer Communications and Engagement
• GMW Service Standards

 

 

Discussions with Bulk Water customers started through our Bulk Water Working Group. Our approach to continue this important input is now moving to a 1:1 engagement program and targeted workshops.

We’ll be regularly updating this page with more information.

You can also have your say online at any time by visiting our Your Say website at yoursay.gmwater.com.au

In the meantime if you would like more information please phone our GMW Customer Call Centre on 1800 013 357.