Your Say

Current online engagement opportunities - have your say today

GMW Service Plans

We have commenced work on the development of a series of Service Plans that will outline how we manage those services into the future.  They will also form the basis of our 2021-28 Price Submission.

To achieve this, we will be engaging with customers of these services, as well as with other key stakeholders.

For more information or to participate in one of the engagement activities associated with the development of these plans, please go to our Service Plans page

Goulburn to Murray Trade Rule Review

The outcome of the Goulburn to Murray inter-valley trade review and arrangements for the 2021/22 season were announced on 30 June 2021.

For more information, go to Engage Victoria's Goulburn to Murray trade rule review page.

Draft GMID Drainage Management Strategy

If you have an interest in drainage within the Goulburn Murray irrigation District (GMID), we’d love to hear what you think about the draft GMID Drainage Management Strategy.

Public consultation will take place from Wednesday 1 September 2021 to Sunday 24 October 2021.
Have your say at the Engage Victoria website.

Review of the Broken River System

The review of the Broken River System is looking at the impact of ongoing dry conditions and recent reduced inflows to identify water management changes that may be required to deal with the changing climate and reduced inflows.

A survey is being undertaken on behalf of the Project Steering Group for the review - made up of seven local entitlement holders and representatives from the Goulburn Broken CMA, North East Water and the Victorian Environmental Water Holder.

The survey is an important opportunity for Broken River System entitlement holders to provide feedback on their current land and water use and inform recommendations to the Minister for Water.

Have your say by filling out Broken System Water Entitlement Holders survey.

The survey will be open until Friday 5 November 2021.

More information is available in the Broken System Review summary (PDF, 794KB), and you can also download a copy of the GMW cover letter (PDF, 49KB) and letter from the Primary Agency (PDF, 140KB) sent to all Broken system customers.

Upcoming engagement events

GMW Pulse Survey

October 2021

From Tuesday 5 October to Wednesday 20 October 2021, we will be conducting our 2021 Pulse Survey.

The Pulse Survey will run in alternate years to the GMW Customer Satisfaction Survey. It will monitor top line progress against the changes and improvements we have made since the previous survey.

The survey will consist of a few short questions relating to:

  • value for money for services received
  • GMW’s reputation in the community
  • trust in GMW, and
  • overall satisfaction with GMW as a provider.

The results will be used to inform and drive changes to our services, communications, consultation, engagement and identify further improvements to our service delivery.

Conducted by external market and social research company, newfocus, the survey will be conducted both online and over the phone.

Customer participation in the survey is randomly selected and completely voluntary. All responses are anonymous.

If you have any questions, please email  


Past engagement events

Virtual conversation with our local Catchment Management Authorities

On Wednesday 28 July 2021, GMW held a virtual conversation with our local Catchment Management Authorities.

Our Manager Infrastructure Delivery Services Warren Jose hosted a conversation with Carl Walters from Goulburn Broken Catchment Management Authority (GBCMA) and Tim Shanahan from North Central Catchment Management Authority (NCCMA) about how we as government agencies work together to deliver for our customers and communities

If you would like to view the webinar, you can see it on our YouTube channel. A summary of the webinar is also available.

Solicitors and Water Brokers Seminar

GMW hosted a seminar for water brokers and solicitors on Wednesday 1 September 2021. The seminar was an opportunity for GMW to engage with the solicitors and brokers that work with our customers, and inform them of important messaging, information and changes to processes they may see in the next 12 months.

If you would like to view the seminar, you can see it on our YouTube channel. A summary of the event is also available.

Upper Ovens Licence Renewals

The Upper Ovens Water Supply Protection Area licence term and licence renewal fee are now completed. More information can be found at our Upper Ovens Licence Renewal Fees page and the GMW Pricing page.


Our Talking Water with GMW podcast aims to engage listeners on all things water, with some of our most interesting people across GMW and the water industry.

With a focus on a specific theme or topic around water each month, the podcasts will be available for free - you can listen to each episode on our Podcast page, or download them from Apple Podcasts or Google Podcasts.

More information

If you would like information on any of the above engagement activities, please email