2020 Customer Engagement Plan
It is important that we regularly engage with you, our customers and stakeholders on topics that matter to you. Based on current social distancing restrictions, our 2020 Customer Engagement Plan contains online engagement activities such as online webinars, workshops and surveys. When possible, we will include face-to-face activities.
Summary of planned engagement activities
| Customer check-in |
Opportunity to provide further feedback on planned customer engagement activities 2020, and preferred methods of communication and engagement. |
| End of Season Update & NVRM Seasonal Outlook |
Update for water delivery customers on important end of season dates and deadlines as well as an update from the Resource Manager on the 2020/21 Seasonal Outlook. |
| Recreational Strategy |
Review of the recreational offerings and activities at GMW’s water storages.
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| Customer Update |
Update for customers, stakeholders and local communities on the business wide transformation currently being undertaken and GMW’s 2020 Pricing Determination. |
| GMW Channel-by-Channel Approach |
Opportunity for customers to help determine the principles that will be applied to asset management decision-making regarding the GMID channel network. |
| Environmental Water Pricing & Outcomes |
A conversation with the Victorian Environmental Water Holder and local Catchment Management Authorities, about prices and outcomes of environmental watering. |
| Start of Season Update & Winter Works Wrap Up |
Update for water delivery customers on start of season information and any changes they will need to be aware of, as well as Winter Works showcase with drone footage. |
| Customer Satisfaction Survey |
Customer survey to gauge customer views about the services GMW provides - to inform continuous improvement of future service delivery and engagement planning. |
| Year in Review |
Yearly wrap up of GMW activities, achievements and milestones from 2020, as well as a preview of what customers, stakeholders and communities can expect in 2021. |
Have your say today - current online engagement opportunities
As we progress through our engagement program, we will regularly have a number of online engagement opportunities available that both customers and our communities can provide feedback on (depending on the topic).
Title: Upper Ovens WSPA Licence Renewals
GMW hosted two customer webinars on Monday 22 June 2020. To view the presentation and supporting infomation please click here.
Title: Customer Update - Update on the business wide transformation currently being undertaken and GMW’s 2020 Pricing Determination
Format: Online webinar
Date and Time: Wednesday 22 July 2020, 12.30pm to 1.30pm
Click here to register your interest
Title: Environmental Watering - a conversation with the Victorian Environmental Water Holder and local Catchment Management Authorities about what environmental water is, why we do it, and its benefits.
Format: Online webinar
Date and Time: Friday 31 July 2020, 12.30pm to 1.30pm
Click here to register your interest
Pricing Submission 2020-24
The Essential Services Commission (ESC) has now provided its final determination on the highly anticipated GMW Pricing Submission 2020-24.
You can view our approved Pricing Submission (2020-2024) here and the ESC’s decision here.
Importantly, the ESC’s decision confirmed GMW’s proposal for a landmark reduction in its revenue requirement, enabling the organisation to reduce costs and implement several important changes to its tariff structure.
Our Pricing Submission delivers a fairer deal for all. Customer feedback has included the need for a reliable supply, credible business, fair pricing, efficient operations, responsive services and simple systems. You can expect to see this commitment and continuous improvement across all areas of the GMW business.
Find out more here.