Your Say

2020 Customer Engagement Plan

It is important that we regularly engage with you, our customers and stakeholders on topics that matter to you. Based on current social distancing restrictions, our 2020 Customer Engagement Plan contains online engagement activities such as online webinars, workshops and surveys. When possible, we will include face-to-face activities.

Summary of planned engagement activities
Customer check-in Opportunity to provide further feedback on planned customer engagement activities 2020, and preferred methods of communication and engagement.
End of Season Update & NVRM Seasonal Outlook Update for water delivery customers on important end of season dates and deadlines as well as an update from the Resource Manager on the 2020/21 Seasonal Outlook.
Customer Update

Update for customers, stakeholders and local communities on the business wide transformation currently being undertaken and GMW’s 2020 Pricing Determination.

If you were unable to dial in for this session, we have uploaded a Presentation PDF and a Video Recording for your viewing.

Environmental Water Pricing & Outcomes  A conversation with the Victorian Environmental Water Holder and local Catchment Management Authorities, about prices and outcomes of environmental watering. 
Customer Satisfaction Survey Customer survey to gauge customer views about the services GMW provides - to inform continuous improvement of future service delivery and engagement planning.
Groundwater and Streams Seasonal Outlook Update Seasonal outlook update for groundwater and diversions customers.
Upcoming Information Webinars
Water for the Environment - A conversation with the Victorian Environmental Water Holder and local Catchment Management Authorities

Join us for an informative session on Water for the Environment, providing answers to the top 10 most asked questions on what environmental water is, why it is available, and its benefits.

  • Friday 27 November at 12 noon (1.5 hours) with Goulburn Broken Catchment Management Authority (EAST regions) - click here to register your interest.
  • Friday 4 December at 12 noon (1.5 hours) with North Central Catchment Management Authority (WEST regions) - click here to register your interest.
Groundwater and Streams Water Resource Update

GMW staff will provide an update to groundwater and stream customers on the latest water resource outlook. The session will also include a short Diversions customer service update.

Friday 11 December at 12noon (1 hour) - click here to register your interest.


Current online engagement opportunities - have your say today
Upper Ovens Licence Renewals

GMW is continuing to engage with Upper Ovens Water Supply Protection Area customers on their licences.

Click here for more information.

Water Efficiency Project

The Victorian Government has identified an additional project that is outside the criteria of the Connections Project and is now being considered for funding through the Commonwealth Government’s $1.5B Water Efficiency Program. Click here for more information.

GMW have now submitted the Water Efficiency Project proposal, including documentation of how it meets the socio-economic criteria, to the Victorian Government. The Victorian Government will take the views of the public into account when assessing water efficiency projects against the agreed socio-economic criteria.

For more information visit the Engage Victoria website

Gunbower Groundwater Assessment

GMW is continuing to engage with customers on groundwater resources in the Gunbower area.

Click here for more information.

More Information

If you would like information on any of the above engagement activities, please email