What we've heard

Customer Workshops

Pumped Irrigation and Water Supply Districts

For an overview of the feedback from the Pumped Irrigation workshops, please refer to the Pumped Irrigation top line summary, opens in a new window

For an overview of the feedback from the Water Supply Districts workshops, please refer to the Water Supply Districts top line summary, opens in a new window

Gravity and Diversions

In April and May 2022, we held a series of customer workshops for gravity and diversions customers to help develop our service plans.

For an overview of the feedback from the Gravity workshops, please refer to the Gravity workshop top line summary, opens in a new window

For an overview of the feedback from the Diversions workshops, please refer to the Diversions workshop top line summary, opens in a new window

Customer focus groups

Water Districts and Pumped Irrigation

In March 2022, we held customer focus groups for water districts and pumped irrigation customers to learn how we can better manage our services into the future.

For an overview of the feedback received, please refer to the Summary of customer focus groups, opens in a new window

Gravity, Diversions, and Drainage

In November and December 2021, we held a series of customer focus groups for gravity irrigation, drainage, and diversions customers to learn how we can better manage our services into the future.

For an overview of the feedback received, please refer to the Summary of customer focus groups, opens in a new window

Online survey key themes

Retail Services customer surveys

We are committed to meaningful and transparent engagement with our customers across the region in the development of these Service Plans. Throughout the engagement process we will be seeking feedback and ideas from our customers and the broader community on the services we deliver that affect them.

Each Service Plan will be delivered on a slightly different timeline to ensure that our proposed engagement process can adapt if required.

We will also be engaging with various stakeholders during the development of the Service Plans, including government agencies and agricultural groups.

GMW will continue to monitor current Victorian Government advice and adhere to COVIDSafe settings. This means, at times engagement activities we have planned may change if there are changes in restrictions.

If you have any questions about the development of GMW's Service Plans, please email YourSay@gmwater.com.au