Prices to fall in fairer deal for all

Monday 7 October, 2019

Most Goulburn-Murray Water customers can expect to see reductions in their bills from next July as GMW seeks final feedback on its Pricing Submission, which will determine its fees and charges from 2020 to 2024.

Efficiencies and cost reductions across the business will see services maintained or improved, charges made more simple and transparent and most importantly, create a fairer deal for all.

“GMW is a not-for-profit rural water authority and our pricing is set up to cover the costs of the services we provide and to maintain our assets – the dams, channels and meters we operate – into the future,” GMW Managing Director Charmaine Quick said.

“Collaboration with customers, the transformation of the business and changes impacting on the Goulburn Murray Irrigation District mean we can reduce those costs from almost $505 million over our last four years of operations to $443 million over the next four years.”

Ms Quick said the bottom line represents a 12 per cent reduction in real terms and, pending Essential Services Commission (ESC) approval of the Pricing Submission, these costs will be passed on and lower the bills of most GMW customers.

“At a time when input costs, including the temporary price of water, are rising for many of our customers, we intend to reduce what we charge,” Ms Quick said.

“There are few utilities, energy companies and other service providers delivering these levels of savings on behalf of their customers.”

The changes proposed to GMW fees and charges are detailed in a submission summary - A fairer deal for all – now being made available to customers.

This marks the final stage of extensive engagement with customers on GMW’s Pricing Submission carried out over the last two years. These have included workshops, drop-in sessions, summit meetings and thousands of customer conversations.

“Customers have been clear in what they want – a fairer deal for all – and we’ve developed proposals to deliver just that,” Ms Quick said.

Feedback on A fairer deal for all is now being sought by customers until 9am on Monday, November 4. After consideration of this feedback, the final Pricing Submission will be presented to the ESC with a decision expected by June, 2020.

A fairer deal for all is available at and over the counter at our Customer Service Centres. Customers can also call GMW on 1800 013 357 for a copy to be emailed or mailed.   

How customers can provide feedback:


  1. Email us at
  2. Visit our website at
  3. Write to us at Have Your Say, 40 Casey St, Tatura, Vic, 3616
  4. Phone our Customer Call Centre 1800 013 357
  5. Attend a drop-in day

Drop-in days and times are detailed below, where customers can come and speak to us about the pricing proposals outlined in A fairer deal for all:

Venue Time Date
GMW Cobram Customer Service Centre
2-4 Dillon St, Cobram
10am to 2pm Monday 14 October 2019
GMW Shepparton Customer Service Centre
21 Wheeler St, Shepparton
10am to 2pm Tuesday 15 October 2019
GMW Tatura Customer Service Centre
40 Casey St, Tatura
10am to 2pm Wednesday 16 October 2019
GMW Rochester Customer Service Centre
41 High St, Rochester
10am to 2pm Thursday 17 October 2019
GMW Kyabram Customer Service Centre
79 McCormick Rd, Kyabram
10am to 2pm Friday 18 October 2019
GMW Kerang Customer Service Centre
78 Kerang-Koondrook Rd, Kerang
10am to 2pm Monday 21 October 2019
GMW Pyramid Hill Customer Service Centre
24 Barber St, Pyramid Hill
10am to 2pm Tuesday 22 October 2019