As part of our response to the coronavirus (COVID-19) outbreak, Goulburn-Murray Water (GMW) is implementing additional precautions so we can continue to make sure customers have the support they need while ensuring we deliver our essential water services.
From Monday, March 23, 2020 we are restricting public access to our GMW offices including the Connections Project office and visitor centres located at our storages.
As you know, the coronavirus (COVID-19) pandemic is driving rapid change. At GMW we are very aware of striking the right balance between providing an accessible service to our customers, and the safety of our team, stakeholders and the broader community.
We’re doing this to ensure we’re maximising social distancing advice to help prevent the spread of COVID-19.
For our customers we will continue to deliver the usual high levels of customer service via a range of other means.
The following GMW services will continue to operate as normal;
- Phone the 24/7 Water Delivery Team at any time via WaterLINE on 1300 469 469.
- Use WaterLINE Online - via the App or via the WaterLine website.
- Phone our Customer Contact Centre on 1800 013 357.
- Access a range of forms and services on our website Forms page
- Email reception@gmwater.com.au
We thank you for your understanding and help as we continue to respond to COVID-19.
Frequently asked questions for customers
If GMW staff are quarantined at home, how will water be managed and delivered?
We understand water is a vitally important resource to our customers and we are well prepared to respond to COVID-19 with business continuity measures in place to ensure we can continue to store, release, deliver and administer our water services.
What happens if something goes wrong with the technical systems?
Our underlying systems are robust and can handle working remotely, however if you do experience any issues, please phone WaterLINE on 1300 469 469.
Can I still come into the office to pay my bills or see someone if I have an issue?
Our offices are currently closed to the public however we provide a range of online services, including bill payment. If you are unable to use online systems to pay your bill, please call our Customer Contact Centre on 1800 013 357 and we will advise you on available options.
Can coronavirus (COVID-19) be transmitted by water – either river or irrigation system?
At present, there is no evidence that the COVID-19 virus can be transmitted via water systems, with or without treatment.
How can I access forms to allow me to trade water or perform other transactions?
A range of forms are available for download from our Forms page. If you are unable to use online systems to pay your bill, please call our Customer Contact Centre on 1800 013 357 and we will advise you on available options.
How can I complete a 100 point check to support my Water Share application?
If you require a 100 point check to be completed please contact our Customer Contact Centre on 1800 013 357 and we will advise you on available options.