GMW makes services easier for customers

Wednesday 10 November, 2021

Goulburn-Murray Water (GMW) is encouraging customers to save time and use its online services to make an appointment, apply for a licence and receive bills using enotices.

In GMW’s latest podcast episode, Customer Experience manager Lisa Dudley explains how customers now have the ability to apply for bore construction licences online.

“This means they can receive their bore construction licences for domestic, stock, investigation, observation or monitoring purposes in a matter of minutes rather than weeks,” she said.

“It’s a great initiative and a fabulous outcome for customers who want to construct a stock and domestic bore and need that licence in a timely manner to make that happen.”

To apply for a bore licence online, visit

Ms Dudley said changes had also been made to the way customers could get in touch with GMW. “Our online booking system is available to customers to make an appointment with a GMW representative via phone, face-to-face or an online meeting,” she said.

“You can select a time and date that’s suitable for you and the office which is most convenient. By booking this appointment, it means we can have the most appropriate person available at that time to support you and answer your queries.”

On-farm visits are also available in line with the current COVIDSafe settings.

To book an online appointment, visit

Ms Dudley discusses this and other ways people can contact GMW in this month’s podcast, which is available now.

The Talking Water with GMW webpage has been visited more than 100 visitors per month since the podcast was launched in August.

You can listen to the podcast on the GMW website, or download them from  Pod BeanApple Podcasts, or Google Podcasts.