GMW is continuing to partner with customers in the development of its Service Plans, which will outline how services are managed into the future.
Engagement for the Pumped Irrigation Service Plan commenced last year with an online survey to help GMW better understand the issues and opportunities currently facing pumped irrigation customers.
Following on from the survey, GMW will be hosting a series of online focus groups in late March 2022 to further inform the development of the Pumped Irrigation Service Plan, ahead of workshops planned to be held later in the year. As a pumped irrigation customer, you should have recently received an email or SMS inviting you to participate in one of these focus groups. Registrations close Wednesday 9 March, so register your interest now.
If you would like more information on GMW’s Service Plan development and upcoming engagement opportunities, go to https://www.gmwater.com.au/service-plans
In the lead up to Christmas 2021, we installed a number of flow monitors in the pumped districts.
This infrastructure will allow us to receive live data on water use in the district, to see where issues may be arising, and plan for maintenance activities.
They will also ensure that there is a shared delivery capacity among customers. If you have any questions about the installation of these meters, please phone our Customer Experience Team on 1800 013 357.
Water theft and compliance affects everyone in the community and it is important that individual water users do not adversely impact other users or Victoria’s environmental values.
Under the Water Act 1989 you are responsible for adhering to the conditions of your entitlement. While most people are responsible and abide by their entitlement, each year a small number of users break the law. So make sure you are aware of your water entitlements as pumped water customers.
More information can be found at https://www.gmwater.com.au/compliance
Key GMW services
MyGMW - Manage your GMW account online, any time and anywhere, through our secure online portal MyGMW.
Access MyGMW
SMS - The Start and Stop SMS service enables you to receive reminders of when your water order is to start and stop.
SUBSCRIBE TO SMS
Our Dams Email - Our dams email provides water storage and dam levels straight to your inbox on a daily, weekly or monthly basis.
SUBSCRIBE
Storage levels and inflows
77.45%
Last Updated
19 May
Previous Levels
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83.3%
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79.3%
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77.3%
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77.5%
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| Feb |
Mar |
Apr |
May |
Here’s a snapshot of some of our major storages and storage levels as at February 2022. You can access up-to-date volume level of all lakes, reservoirs and dams managed by GMW at any time.
View Current Storage Levels
Your Say @ GMW
It is important that we regularly engage with you, our customers, on topics that matter to you.
Our 2022 Customer Engagement Program includes online webinars, seminars, events and surveys. We want your input, knowledge, thoughts and advice.
Visit www.g-mwater.com.au/your-say-at-gmw to register for the latest events and webinars and to find out which projects and topics we’re engaging on with our customers, stakeholders and communities throughout 2022.
Update your details
It’s important we have your details up to date to ensure you receive all the latest news, incident and service interruption information and account reminders from GMW. This includes your address, mobile number and email address.
You can update your details online at www.gmwater.com.au/updateyourdetails or call the GMW Customer Experience Team for assistance.
Payment options
GMW has a number of flexible payment options available to assist customers in managing their bills.
These include:
- instalment options
- early payment discounts
- flexible payment plans; and
- payment extensions.
Our team is committed to working with customers to manage their bills.
For more information visit www.g-mwater.com.au/customer-services/manage-my-account/payment-assistance or phone the GMW Customer Experience Team on 1800 013 357.
Water quality
Water provided by GMW has not been treated for human consumption.
Compliance and water theft
It’s illegal to take and use more water than allowed under your entitlement. Whenever a little more water is taken than is allowed, it can easily add up and there is limited water to go around. Water theft affects everyone in our community and it is important that individual water users do not adversely impact other users or Victoria’s environmental values. Individual water users should make sure they have the right authorisations before they take water from a dam, bore, stream, river, creek or irrigation channel.
A zero-tolerance to water theft provides equity of access to limited water resources and protects those who are doing the right thing. If you see something, say something. To report an alleged breach/offence, phone us on 1800 013 357. For more information on compliance and enforcement at GMW visit www.gmwater.com.au/compliance.