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The new version of WaterLINE is now available for customers to place water orders for the 2026/27 irrigation season.
The new version makes it easier to place and manage water orders, check your Allocation Account (ABA) balance and access important information whenever it suits you.
Need help getting started?
We're hosting a series of free drop-in support sessions throughout August to help customers transition to the new version of WaterLINE. Whether you're logging in for the first time, navigating the new website or placing your first water order, our team will be there to provide one-on-one assistance and answer your questions.
If you haven't already accessed the new version of WaterLINE, we encourage you to attend a session to test your login before you need to place a water order.
All sessions run from 10 am to 12 noon. No bookings are required – simply drop in at a time that suits you.
Please bring your own device (phone, tablet or laptop), if possible, along with your user number (username) and PIN (password). These are the same login details you used for the previous WaterLINE website.
Please note there may be a short wait if several customers arrive at the same time.
Session times and locations
East
- Shepparton – Wednesday 12 August – GMW Office, 21 Wheeler Street
- Cobram – Friday 14 August – Cobram Library, 14 Punt Road
- Nathalia – Tuesday 18 August – Nathalia Library, 75 Blake Street
Central
- Tatura – Tuesday 11 August – GMW Office, 40 Casey Street
- Rochester – Wednesday 12 August – GMW Office, 41 High Street
- Colbinabbin – Tuesday 18 August – Colbinabbin Memorial Centre, Mitchell Street
- Tatura – Wednesday 19 August – GMW Office, 40 Casey Street
West
- Kerang – Wednesday 5 August – GMW Office, 78 Kerang-Koondrook Road
- Cohuna – Monday 10 August – Cohuna Community Meeting Room, 23 King Edward Street
- Swan Hill – Wednesday 12 August – Swan Hill Library Meeting Room, 53–67 Campbell Street
- Pyramid Hill – Friday 14 August – Coffee Bank, 36 Kelly Street
- Boort – Friday 21 August – BRIC Centre, 119–121 Godfrey Street
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You can find more information, including how-to videos and the WaterLINE user manual at our WaterLINE page.
The phone ordering system remains available on 1300 469 469 for customers who prefer to place their water orders by phone.
If you need help using WaterLINE, please call 1800 013 357.
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