An updated version of Goulburn-Murray Water’s water ordering system WaterLINE is now live on the GMW website.
The new version of WaterLINE will provide a 24/7 service for customers to place their irrigation orders, manage their water use and communicate with GMW’s Water Delivery Consultants.
It will also include improved functionality through new features such as real-time allocation account balance and the ability to input meter readings and monitor outlet capacity online.
It will also provide improved security and accessibility as well as a new interface that works seamlessly across all devices including mobiles and tablets.
GMW General Manager Water Delivery Services Warren Blyth said the new version would run in parallel with the older version of WaterLINE until the end of the irrigation season on 15 May 2026.
“This new version has been tested by a pilot group of customers over the last couple of months,” he said.
“The group has provided valuable feedback to us and helped us develop a new WaterLINE that we’re excited for our customers to start using.
“The old version will still be in use until the end of the irrigation season but we really encourage customers to give the new version a go.”
Four drop-in sessions where customers can ask GMW’s Customer Relationship Coordinators (CRCs) any questions about the new WaterLINE will also take place this month:
• Monday 17 November, 10am -12.30pm, GMW Tatura Customer Service Centre, 40 Casey St, Tatura
• Tuesday 18 November, 10am -12.30pm, GMW Rochester Customer Service Centre, 41 High St, Rochester
• Wednesday 19 November, 10am -12.30pm, GMW Kerang Customer Service Centre, 78 Kerang-Koondrook Rd, Kerang
• Thursday 20 November, 10am -12.30pm, GMW Shepparton Customer Service Centre, 21 Wheeler St, Shepparton
Attendees are advised to bring their devices along to the sessions.
Customers can also book an appointment with one of GMW’s CRCs anytime by contacting GMW on 1800 013 357 or via our website.
Customers should also make sure their device supports the new version of WaterLINE and that their software is up to date.
More information about the new WaterLINE is available at: https://yoursay.gmwater.com.au/waterline
Customers who have saved the current link to their favourites will automatically be diverted to the WaterLINE webpage from November 12.
