The survey is being conducted on GMW's behalf by independent research company newfocus and is an opportunity for customers to let us know what we’re doing well and where we can improve.
The randomly selected group of customers will be contacted by phone or email to participate in the survey, which should take about five minutes to complete.
newfocus will always identify who they are and all responses will be treated in confidence.
The de-identified survey results will be used to inform and drive changes to GMW services, communications, consultation, engagement and identify further improvements to our service delivery.
GMW appreciates participating customers' feedback and time.