Understanding your 2021/22 GMW Water Accounts
The Essential Services Commission (ESC) has now provided it’s final determination on Goulburn Murray Water (GMW) Pricing Submission 2020-24.
More information on our 2020-24 Price Submission can be found here.
Before you start
The simulator asks you to enter information from your 2020/21 Fixed Water Charges account (this account was issued in July 2020) and/or your Consumptive Water Charges account (renamed Variable Charges Account - for Irrigation Area, Pumped Districts and some Water District customers) which are issued at the end of the season.
What if I don't have a copy of my account?
If you would like a replacement copy of an account that has already been issued, contact your local GMW office or phone 1800 013 357 (Monday to Friday between 8.00am and 4.45pm) and a replacement copy can be provided free of charge.
Alternatively, roll over the help icons in each simulator and they will describe the information you need to enter into the field.
Please note: From 1 July 2021, Service Fees will be replaced by a Customer Fee and the Water Register Fee
The Customer Fee will replace multiple Service Fees on your fixed charges accounts. The Water Register Fee is charged to us from the Department of Environment Land Water and Planning on the basis of your water entitlement records stored in the Victorian Water Register.
Irrigation Area Customers
Customers who have their water delivered via the Goulburn or Murray channel networks in the Murray Valley, Shepparton, Central Goulburn, Rochester, Loddon Valley, and Torrumbarry Irrigation Areas (There is a separate simulator for customers in Tyntynder region).
Pumped Irrigation District Customers
Customers in the Nyah, Tresco and Woorinen pumped irrigation districts. GMW delivers water to these customers through dedicated piped supply networks.
Groundwater users in the areas of Lower Campaspe Valley (Campaspe), Katunga, Loddon Highlands (Mid Loddon, Spring Hill and Upper Loddon), Kinglake, Mid Goulburn, Upper Ovens, Lower Ovens, Shepparton Irrigation Area or other.
River Diversion Customers
Diversions customers on unregulated supply who are reliant on rainfall, spring activity for stream flows in the Murray, Ovens, Broken, Goulburn, Campaspe, Loddon and Bullarook catchments, as well as off stream dam fills.
Diversions customers on regulated supply - customers who have their supply regulated through releases from a GMW managed storages such as Dartmouth, Eildon, Newlyn, Cairn Curran, Eppalock and Nillahcootie in the Murray, Ovens, King, Broken, Goulburn, Loddon or Bullarook systems, as well as off stream dam fills.
Water Districts Customers
Domestic and Stock customers in the Tungamah, Normanville, East Loddon, West Loddon and Mitiamo areas. Customers who receive domestic and stock supplies through dedicated supply networks that are piped or open channels.
Mitiamo Water Supply District will be constructed in 2020/21 but billing will not occur until 2021/22.
Customers who own water shares which have no links to an irrigation area (including environmental water share owners).
Customers who own water shares that are no longer associated with land as the result of a land dealing, but remain associated to an irrigation area.