How to read your Fixed Charges Account

Understanding Your New Look Account

The following is an image that includes captions to help you read your Fixed Charges Account.

You can also download the following information  as a brochure, opens in a new window.

  Graphic about understanding your account

Customer Details

Customer Details are located at the top left of the account. 

If these are not correct please notify us:

  • call 1800 013 357
  • email reception@gmwater., or
  • visit and click the MyGMW link.

Account Type

The title of the account is located at the top and this is your account type.

GMW Customer Number

Your Customer number is the first field at the top right under our address. Please have this handy when making an enquiry.

Payment Options

Several Payment options are available on the account below the customer number. 

Payment options include:

  • early payment with a 2% discount* 
  • in full with no discount
  • by eight instalments – with the first payment due by 16 September to be eligible to pay by instalments
  • monthly direct debit – ask us how to sign up for this.

If these payment options are not suitable please contact us and we can discuss other flexible payment options.

Overdue and Interest

Overdue and interest amounts are at the top of the Summary of Charges section. Please note interest may be charged on amounts not paid by the due date. If you have a payment plan in place, interest will not be payable on overdue account balances. 

Overdue amounts are not eligible for the 2% discount.

Summary of Account

These are the accounts that are consolidated under this Customer number. For more details regarding these accounts refer to the second page of the account.

Payment Methods

At the base of your account there are several different payment methods available for you to use to pay your account. More methods can be found on the back of your account.

Important Information for all Customers

Early Payment Discount

For accounts paid on, or prior to the early payment date a 2% discount will be applied.


There is a Victorian Government concession of 50 per cent (to a maximum of $177.05 for 2022/23) available on Fixed Charges Accounts for eligible concession card holders upon application.

To be eligible, you must hold a Pensioner Concession Card (Centrelink or Veterans’ Affairs), a Health Care Card (Centrelink) or a Gold Card (Veterans’ Affairs).

You can only claim a concession on your principal place of residence.


Customers can elect to pay their fixed charges account by instalments. Instalments are spread over eight consecutive months. Instalments for fixed accounts start on 16 September with the final payment due 16 April.

Reminder notices will only be sent via SMS. Please ensure your contact details are up to date.

(Note any overdue amounts are payable immediately)


An easy way to pay with MyGMW. MyGMW is an easy online tool, available 24 hours a day, seven days a week, which will allow you to manage your GMW account. Go to and click the MyGMW link.

Paying by credit card

You are welcome to use Visa or Mastercard. You can pay through the MyGMW online portal or phone 1300 558 729 and follow the prompts.

Paying by direct debit

If you wish to pay by direct debit, head to our website (as above) and follow the links through the MyGMW link. We require you to fill out the Direct Debit Request Application Form.

If you have trouble completing this form, please give our Contact Centre a ring on 1800 013 357.

Receive your notices electronically

eNotices and BPAY View enables you to receive your bill notices electronically rather than through the mail. Not only does this allow you to receive your notice quicker than via the post, once you have signed up you can also view previous notices sent.

Flexible Payment Arrangements

Other options we can offer include:

Flexible payment plans

Payment extensions

Direct debit instalments

Information about government pensioner concessions

Information about accredited financial and health support.

If you would like more information about our flexible payment plans, please call our GMW Contact Centre on 1800 013 357.