Our 2016 Customer Satisfaction Survey

We conducted our annual Customer Satisfaction Survey between Monday 24 October and Friday 18 November 2016.

Lighthouse Data Collection, an independent research company, surveyed 750 randomly selected customers using phone interviews.

As part of our commitment to providing a high level of customer service, we survey a random sample of customers each year to gather feedback about their perceptions of our service and the issues affecting them.

This information helps us understand customers’ expectations and measure our performance against their expectations.

All information provided by customers is confidential and will only be used to help improve our services.

Lighthouse Data Collection abide by the Australian Privacy Principles.

We also surveyed our Water Service Committee members so we can understand their perceptions of our service and compare their perceptions with that of the random customer sample.

All survey results will be available in mid-2017.

For more information about our Customer Satisfaction Survey phone our Customer Service Centre on 1800 013 357.