Privacy Policy
Goulburn-Murray Water Website Privacy
Goulburn-Murray Water has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this website: www.g-mwater.com.au
We use your IP address to help diagnose problems with our server, and to administer our website. Your IP address is used to gather broad demographic information, which is collected by our web server logs. This information is not used for marketing or general contact purposes, and it is not exposed to other parties. From time to time - if you request help with the website - we may use your contact details to help you and us fulfil your request.
This site contains links to other sites. Goulburn-Murray Water is not responsible for the privacy practices or the content of such websites.
Collection of personal information
When you email us:
- we will record your email address;
- we will only use your email address for the purpose for which you provided it;
- it will not be added to a mailing list, unless provided by you specifically for that purpose;
- we will not use your email address for any other purpose; and
- we will not disclose it without your consent
Your personal information will not be released unless the law permits it or your permission is given. Goulburn-Murray Water makes every effort to provide a secure environment and a reliable system but you should be aware that there may be inherent risks associated with the transmission of information via the internet.
Goulburn-Murray Water General Privacy Policy
To ensure that our assets and activities are managed to secure
social, environmental and economic benefits for both current and future
generations, Goulburn-Murray Water collects and uses personal
information from its customers, business partners and the community and
values and protects the personal information it collects.
Goulburn-Murray Water is required to comply with the Information Privacy Act (Vic) 2000, which was introduced by Government to provide a legal framework to support the appropriate balance between the free-flow of information for the public good and the protection of personal information. Goulburn-Murray Water's Information Privacy Policy describes G-MW's information handling activities under the requirements of the Information Privacy Act (Vic) 2000.
Your Personal Information
Personal information is information about you whether fact or opinion from which your identity could reasonably be ascertained. The Information Privacy Act exempts access to personal information for law enforcement purposes and information that is in the public domain such as that information on a public register, museum exhibit, or other generally available publication.
The amount and type of personal information Goulburn-Murray Water collects about you depends upon the nature of our relationship with you and your requirements from us.
Collection of Personal Information
Goulburn-Murray Water collects only personal information that is necessary for carrying out its functions or the provision of services, this includes information for managing or administering its functions or services. Information is collected wherever possible from you directly. Our aim is to collect it lawfully, fairly and without undue intrusion. At the time the information is collected, G-MW will advise you in general terms of any other organisations that have access to the information, and whether there are any consequences of not providing the information.
If G-MW needs to collect sensitive personal information about you; that is (information about racial or ethnic origin, political opinions or associations, religious and philosophical beliefs and associations, trade union or professional association, sexual preferences and practices or criminal record) your consent will be sought to do so.
Use and Disclosure of Personal information
Generally G-MW uses information only for the purpose for which it was collected or a related purpose you would reasonably expect (in the case of sensitive information a directly related purpose) unless you have consented for another specific use. In some circumstances G-MW is required or authorised by law to release information to other government agencies, law enforcement bodies or to prevent a serious and imminent threat to an individual's life, health, safety or welfare.
Data Quality
G-MW will seek wherever possible to ensure that the personal information it collects, uses or discloses is accurate, complete and up to date. In many instances G-MW relies upon you to provide accurate and complete information and to advise G-MW should your circumstances change over time.
Data Security
G-MW seeks to protect your personal information from misuse, loss, unauthorised access, modification or disclosure and securely destroys or deidentifies personal information when it is no longer needed.
Interstate Transfer of Information
G-MW only transfers personally identifying information outside the State of Victoria where this is required for the purpose for which it was collected and seeks to ensure it is afforded the same level of privacy protection it would receive in Victoria.
Access and Correction
You have a right of access to and correction of information about you that is held by G-MW. In most cases requests for access can be administered through the existing Freedom Of Information process. It should be noted that where another statute stipulates the way access to personal information should be given or an amendment made, that Act's direction will be followed.
Unique Identifiers
A unique identifier is a code consisting of alphabet characters and numerals (not a persons name) which is applied to an individual and distinguishes them from other individuals, for example a drivers licence number.
G-MW does not assign, use or disclose unique identifiers to individuals unless it is necessary to do so to carry out one of its organisational functions efficiently and does not use as its own identifier an identifier assigned by another organisation for another purpose.
Anonymity
Wherever it is practicable and lawful G-MW seeks to allow you to interact anonymously with the Authority.
Complaints
If you consider that your privacy has been breached or interfered with in any way you can make a complaint by contacting the Manager Water Administration on (03) 5833 5500 or email ruthm@g-mwater.com.au or address your concerns in writing to:
Manager Water AdministrationGoulburn-Murray Water, PO Box 165, Tatura 3616
