G-MW releases Water Plan discussion papers
Goulburn-Murray Water has released the first in a series of discussion papers to help inform the development of its 3 year Water Plan which commences July 2013.
Our Water Plan is the mechanism for the Australian Competition and Consumer Commission or Essential Services Commission to approve our revenue and pricing.
We've produced 4 separate consultation brochures for our customer groups in this first series:
Irrigation District Bulk Water Water Districts & Licensed Diverters
Customers Customers & Loch Garry
These consultation brochures outline proposed levels of service, capital expenditure, cost saving measures and the projected amount of income required to deliver the recommendations. Click here to see G-MW's media release announcing our discussion papers.
Key points about the first discussion papers:
- Recommends that revenue be capped at CPI plus 1.5% annually
- To achieve this, recommending a $6 million efficiency saving from within G-MW over the three year term of the Water Plan, as a ‘productivity dividend'
- A reduction in G-MW operational staff in the coming years by 25%, recognising that the full benefits of modernisation of G-MW's infrastructure cannot be achieved until the project is complete. It is anticipated that this reduction will occur through attrition
- Continue to release savings associated with the integration of NVIRP into Goulburn-Murray Water effective
1 July 2012
||To provide feedback on the consultation brochures click here.
Help us get ready for Water Plan 3
In developing a Water Plan, G-MW works with its key customer representative groups - Water Services Committees – throughout the year to listen and test a range of options and ideas.
The preparation of a Water Plan and consultation with our customers and other stakeholders commenced early in 2012. The draft Water Plan will be released in May 2012 and the final Water Plan released in September 2012.
G-MW’s service standards define the services we provide and what our customers can expect from these services.
Our customer charter outlines our commitment to quality customer service and sets out the goals for our service standards. Download G-MW’s current customer charter.
Included in the customer charter are our procedures for dealing with hardship and debt management. These are reviewed at the start of each Water Plan.
During February and March we will be consulting with G-MW’s Water Services Committees about our current service standards and debt management (hardship policy) as part of our preliminary consultation for Water Plan 3. We will be asking whether they think the guidelines are still appropriate and, if not, how can they be improved. View the draft service standards that we are discussing with our Water Services Committees.
We want your opinion, too. Tell us what you think are the most important standards for G-MW’s service to be measured on and whether our hardship policy considers the needs of all our customers.