Customers have the opportunity to give their feedback on Goulburn-Murray Water's performance from today as part of the annual G-MW customer satisfaction survey.
G-MW Managing Director, Gavin Hanlon said the survey provides valuable information to help improve how the organisation delivers services to its customers across a region the size of Tasmania.
"Our customer satisfaction survey is an important and valued business improvement tool. We take the results of the survey very seriously and would encourage all participants to be as open and honest as possible about their experience with G-MW over the past 12 months," Mr Hanlon said.
Survey questions about water resource management, water delivery, customer service, communication and overall satisfaction will be asked over the phone to a random sample of 750 customers across G-MW's region, and available to all customers as an online survey from June 25. "The results will provide valuable input into the development of our three year Water Plan which commences in July 2013 and generally how we can improve as we move into a new era for G-MW," Mr Hanlon said.
"We look at the results of these surveys and can see from the customer's point of view how we are performing and where we need to improve in order to provide better services," added Mr Hanlon.
The 750 telephone surveys will be conducted by an accredited market research agency, while the online survey will be available to all customers at www.g-mwater.com.au. All information collected during the interviews will be treated as strictly confidential.
Interviewers abide by the National Privacy Principles and information provided will only be used to improve services, with names and individual details of participants remaining confidential.
For further information about the survey please contact Sheree Fitzgerald at Goulburn-Murray Water Tatura on (03) 5826 3754.
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Media Contact: Sheree Fitzgerald
Position: A/Manager Stakeholder Relations
Telephone: (03) 5826 3754