Goulburn-Murray Water (G-MW) customers will have an opportunity to give their feedback on G-MW's performance from next week as part of the G-MW annual customer satisfaction survey.
G-MW acting General Manager Operations Phillip Hoare said the survey would yield valuable information to help improve how the organisation services its customers.
"We take the results of this annual survey very seriously and would encourage those customers contacted to be as open and honest as possible about their experience with G-MW over the past 12 months."
"This year we have decided to conduct a telephone survey instead of the usual written survey because we want to obtain better information from our customers with the least inconvenience to them."
"We look at the results of these surveys and can see from the customer's point of view how we are performing and where we need to improve in order to provide outstanding water services."
Questions about water resource management, water delivery, customer service, communication and overall satisfaction will be asked over the phone to a random sample of 500 G-MW customers during the first half of June.
The survey will be conducted by an accredited market research agency. All information collected during the phone interviews will be treated as strictly confidential.
Interviewers abide by the National Privacy Principles and information provided will only be used to improve services, with names and individual details of participants remaining confidential.
Customers who would like more information about this year's survey should contact Linda Nieuwenhuizen at Goulburn-Murray Water on 03 5833 5776.
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Media Contact: Linda Nieuwenhuizen
Position: Manager Stakeholder Relations
Telephone: 03 5833 5776 or 0412 183 792