Help Goulburn-Murray Water deliver better customer service
Goulburn-Murray Water (G-MW) is seeking the views of customers on the quality of the service it provides and importantly how it can further improve these services, in a quick and easy survey to be completed and returned before 10 July 2009.
G-MW Manager Operations, Ian Moorhouse said G-MW undertakes an annual survey of 20% of its customers representing channel irrigation, river diversion and groundwater users across an area of 68,000 square kilometres, roughly the size of Tasmania.
"The G-MW survey questionnaire is being distributed by post to randomly selected customers across the G-MW region. The information gathered from the survey is extremely valuable for G-MW to gauge its performance and identify areas for change or improvements," Mr Moorhouse said.
The information provided in the survey will remain confidential and anonymous.
"If customers receive a questionnaire we encourage them to complete it and return it before 10 July 2009," said Mr Moorhouse.
"Conditions over the last 12 months have been challenging for our customers and it's important that customers have the opportunity to contribute their thoughts and experiences in relation to issues like water usage, supply and communication,"
Results from the survey will be used to guide G-MW business operations and services to its 32,000 customers.
An independent consultant has been engaged to gather and process the survey with data reported in an aggregate form so that the identity of individual customers remains anonymous.
"Data will only be used for the purpose of this survey and will not be given to any other organisation other than for the purpose of carrying out this survey".
For further information on the survey contact Phil Hoare, Manager Central Operations Support at Goulburn-Murray Water on phone (03) 5833 5573.
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Media Contact: Sheree Fitzgerald
Position: Corporate Communications Adviser
Telephone: 03 5833 5754 or 0408 350 756
