G-MW is committed to efficiently delivering valued water services to all our customers. Our network of customer committees is a key link in ensuring we understand and respond to the needs of our customers across the region.
What is a Water Services Committee (WSC)?
A G-MW Water Services Committee is a group of customer representatives from a particular geographical area from which G-MW seeks advice and recommendations on a range of operational matters.
WSCs are created and governed by the G-MW Board. They provide the Board with insights and information on customer operational interaction with G-MW. Members of WSCs are appointed by the Board from individuals nominated by customers in the local areas. Where there are more nominations than positions available on any committee, an election process is used to reduce the number of nominations to match the positions available.
How does a WSC assist G-MW?
Our network of customer committees is a key link in ensuring we understand the needs and views of customers across the region. Through regular meetings G-MW is kept informed on a wide range of issues relevant to our operations in the region such as:
- Local operational matters including water delivery, supply issues, metering and water quality.
- Advise on the mix of services and their costs of delivery.
- Use local knowledge and on-farm experience to identify opportunities to system, service and delivery improvements and efficiencies.
- Provide input and feedback on G-MW's local water resource management plans, along with G-MW's operating policies, procedures, tariff structures and customer billing arrangements.
What WSCs do for irrigators?
Water Services Committees are your voice into G-MW on operations in your region. Your WSC is one way you can bring concerns to the attention of G-MW and representatives may assist in resolution of customer disputes. Your Water Services Committee is also a source of information on issues and policy changes that will impact on your water services and trading.
How much authority do WSCs have?
The advice, experience and assistance of WSCs is highly valued and is reflected in the decision making process that G-MW undertakes when developing policy. The committees provide valuable information and counsel, but ultimately, the authority for decision making lies with Goulburn-Murray Water and its Board.
WSCs do not:
- Make independent decisions on policy or procedures.
- Undertake or implement any operational functions.
- Have the ability to make financial decisions on behalf of G-MW.
- Represent other individuals or groups.
- Provide other organisations or media with confidential G-MW Information.
What are the processes under which WSCs operate?
WSCs operate under a Code of Conduct and Charter, that reflects and protects the trust G-MW places in its committee representatives. All WSC members are a party to and have agreed to follow the Code of Conduct and Charter. For more information, click on the links below.
Irrigation District Water Services Committees
Click on an area below to get more info on the WSC representing that area
Regional Water Services Committees
Click on a region below to get more info on its Regional WSC