Flood Information

Relief & Recovery Centres

	Relief Centres - Relief centres have been set up in flood affected parts of Victoria to provide basic food and shelter for people whose homes have been affected by flood. These are temporary centres set up to meet the immediate needs of affected people and will open and close depending on these needs.
	Recovery centres - Recovery centres will be established in flood affected areas where a need has been identified to provide longer term personal support, advice and assistance.

Water delivery

G-MW would like to thank customers for reporting possible flood damage they have observed in their local area. Our staff are inspecting all reported sites and in most cases the volume of water coming through the network has caused the channel to overflow, but at this stage there is a small number of ‘blow outs' and structural damage. Once the flood waters recede, G-MW will complete inspections of all affected areas and we will have a clearer indication of the scale of damage and its implications for the resumption of deliveries across the region.

Can I access domestic and stock water from the channels?

We urge all customers to be very careful using water from the channel network for any purpose during and following the floods. We encourage customers on flood-affected sections of the channel network to access alternative sources of water for their domestic and stock needs.

What about the water in my farm dam?

If you are concerned that the recent floods may have affected the quality of the water in your farm dams, you should have the water tested by a professional water testing laboratory. Department of Primary Industries may also be able to assist with advice on water testing requirements.

Can I order water now?

Yes, you can place an order through WaterLINE online or by phone on 1300 469 469. It's important you place your order at least four days before you require the water to allow time for G-MW staff to ensure your local channel system is operating.

Will I be able to irrigate from the channel this autumn?

G-MW expects it can begin deliveries to customers on the Rochester channel delivery network from late January. Reports to date suggest there may be damage to sections of the network in the Pyramid-Boort and Torrumbarry Irrigation Areas. Until the damage can be assessed, G-MW cannot confirm whether and where there may be delays to the resumption of deliveries. 

EMERGENCY INFORMATION AND CONTACTS                 

Flooding Information		Assistance - 132 Flood Information Line -1300 842 737 (VIC SES) http://www.ses.vic.gov.au/
Weather and Warnings		http://www.bom.gov.au/vic/ or call 1300 659 217
Road closures		131 170 or see http://www.vicroads.vic.gov.au/Home/
Health services		http://www.dhs.vic.gov.au/emergency/current-events/flood_recovery

ESSENTIAL SERVICES              

Power Outages & Connections	Powercor Jemena SPAusNet Read safety advice from Energy Safe Victoria	132 412 (outer western suburbs and western Victoria) 13 1626 (northern and inner western suburbs of Melbourne) 13 1799 (outer eastern suburbs and Eastern Victoria)
Gas outages & connections	SP AusNet Jemena (Multinet Gas) Envestra (APA Group)	136 707 132 691 1800 676 300
Water - domestic and stock		Local area office

FINANCIAL ASSISTANCE 

Clean up-grants	Rural Finance Corporation Clean up grants (up to $25,000) under Natural Disaster Relief and Recovery Arrangements (NDRRA). Low interest loans of up to $200,000 from the Rural Finance Corporation will also be available.	(03) 5448 2600 or www.ruralfinance.com.au
Financial Counselling	Rural Financial Counselling Service Financial counselling services are available through the Rural Financial Counselling Service, with the support of the Australian and Victorian Governments.	1800 686 175 or www.daff.gov.au
Insurance		1300 728 228 - 24 hours a day  Insurance Council Website

Animal Welfare  

Animal Welfare

DPI Flood Information Website

The Victorian Farmers Federation is working with local communities and can visit people to talk about their needs and connect them with advice and assistance. Phone: 1300 882 833 http://www.vff.org.au/newsite/

To find out more about what you can do to help with the emergency relief effort visit the Volunteer Victoria website http://www.volunteer.vic.gov.au/about-volunteering/news-and-events/helping-in-victorias

Red Cross in partnership with the Victorian Government has launched the Red Cross Victorian Floods Appeal 2011 to support individuals, families and communities in areas affected by the 2011 Victorian floods.

Donations can be made:
- Online at http://www.redcross.org.au/
- By telephone at Freecall 1800 811 700
- By cheque or money order to: GPO Box 2957, Melbourne, Victoria, 8060

Contacting G-MW

G-MW's Rochester is closed due to the flooding. Customers can call G-MW via WaterLINE or G-MW's 24/7 emergency line on 1800 064 184 and the matter will be forwarded to a local staff member as required.

How can I lodge the paperwork for water trades and other applications?

If you need to submit paperwork for a water trade or other transactions, please mail the paperwork to Goulburn-Murray Water, Water Administration PO Box 165 Tatura Vic 3616.

You can also make payments online 

Replacing information and records

How do I replace my business records?

Call G-MW on 1800 013 357 and we will replace any water entitlement records and statements free of charge. To ensure the privacy of your information our staff will need to verify your identity.

Can I have my records sent to a different mailing address?

Yes, simply advise us of the alternative address when you make your request.