Contact Us

By phone, email, fax or post

Telephone

Free call - 1800 013 357
Standard call - (03) 5826 3500

Fax

(03) 5826 3334

Postal Address

PO Box 165
Tatura VIC3616

All telephone enquiries are handled by our helpful team in our call centre which is based in Tatura. The call centre records all phone calls for training and development purposes. If you do not wish to have your call recorded please inform the call centre team member.

Translation Information If English is not your first language and you need to contact us, please call (03) 9280 1993 and your call will be transferred with an interpreter on-line to assist.

Your local Customer Service Centre

GMW’s Customer Service Centres service local communities across our region. You can speak with a local area expert who can assist with your water delivery needs, billing enquires and much more.

Cobram Kyabram Rochester Tatura

2-4 Dillon Street
Cobram VIC 3644

79 McCormick Road
Kyabram VIC 3620

41 High Street
Rochester VIC 3651

40 Casey Street
Tatura VIC 3616

Kerang Pyramid Hill* Shepparton Wangaratta

78 Kerang-Koondrook
Road Kerang VIC 3579

24 Barber Street
Pyramid Hill VIC 3575

21 Wheeler Street
Shepparton VIC 3630

5 Murrell Street
Wangaratta VIC 3677

Office hours

8am - 4:45pm Monday to Friday*

*Pyramid Hill office hours are 9.30am - 2pm Monday to Friday. After hours appointments can be arranged by calling 1800 013 357.

GMW Connections Project

Please refer to contact information listed above for phone numbers.

GMW Connections Project

255 Ferguson Road
Tatura VIC 3616

 

For more information on the Connections Project, please visit our website.

Online enquiry form

To submit an email enquiry please complete the form below. The more information you provide, the quicker we can attend to your enquiry.

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24hr Emergencies 

Environmental, Operational and Compliance Emergencies (24hr)

1800 064 184  (free call)

WaterLINE

1300 469 469 (1300 GMW GMW) (local call cost)

WaterLINE web page

Water Storages

Water storage contact details