Click here to download the Customer Charter
Purpose of the Charter
The purpose of this customer charter is to inform customers about the water supply services and licensing activities performed by Goulburn-Murray Water and the respective rights and responsibilities of Goulburn-Murray Water and its customers.
Scope of the Charter
This Charter covers the retail water delivery services, standards and related activities provided by Goulburn-Murray Water, that is:
- Water supply for irrigation use.
- Water supply for domestic and stock use.
- Surface drainage.
- Sub-surface drainage.
- Issuing and granting of water related licences
Goulburn-Murray Water is required to provide its services in accordance with its legal obligations.
The Charter sets out the standard of service customers can reasonably expect to receive and against which the performance of Goulburn-Murray Water can be judged. The charter also covers customer responsibilities in accepting the service provided to ensure that their actions don’t affect other customer rights and service levels.